Clipboard Health
Onboarding Expert
Job Summary
The role involves onboarding healthcare professionals by guiding them through the initial setup process through outbound calls, consultations, and follow-ups. Candidates should enjoy communicating, building rapport, and resolving small challenges while maintaining organized documentation. The position emphasizes clear communication skills, organization, and resourcefulness, with experience in sales or support being a plus but not required. It offers the opportunity to work remotely in a mission-driven environment focused on improving healthcare staffing.
Required Skills
Benefits
Job Description
Why Clipboard Health Exists:
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.
About Clipboard Health:
Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here.
Help Healthcare Heroes Get Started Faster
At Clipboard Health, we're on a mission to fix healthcare staffing. We connect nurses and other healthcare professionals with the facilities that need them—fast, fairly, and flexibly. And none of that happens without you.
As an Onboarding Expert, you’ll be the first real human our healthcare professionals (HCPs) connect with after signing up. You’ll guide them, cheer them on, solve blockers, and help them take their first step to making a difference.
What You’ll Be Doing
-
Make ~75 outbound welcome calls daily to new professionals who signed up the day before.
-
Host ~7 15-minute onboarding consultations (pre-booked by professionals).
-
Send follow-up emails and texts to answer questions and ensure no one is left behind.
-
Respond to inbound messages and support tickets.
-
Keep clear documentation of all interactions.
-
Be the go-to guide and trusted partner—helping healthcare professionals feel confident, supported, and ready to take their first shift.
What Makes You a Great Fit
-
You enjoy talking to people, helping them succeed, and solving small challenges every day.
-
You’re comfortable making calls and love building rapport quickly.
-
You speak and write English clearly and professionally.
-
You’re organized, follow through on tasks, and don’t let things slip.
-
You’re curious, resourceful, and always looking for the root cause of a problem.
-
You’re quick with tools and not afraid to learn new systems.
Experience in inside sales, onboarding, or customer support is a plus—but not required. If you’re a quick learner with great communication skills, we want to hear from you.
What This Role Is NOT
- Not cold calling — you’ll only speak with professionals who signed up the day before.
- Not technical support — you’ll guide users but escalate deeper tech issues.
- Not repetitive — every conversation is unique and you’ll need to think on your feet.
Why Join Clipboard Health
- 100% Remote
- Mission-driven work that improves lives
- Supportive, collaborative team
- Career growth in a fast-moving tech company
System Requirements
To succeed in this role, you must have:
- A reliable laptop/desktop (no Chromebooks or Linux OS).
- Minimum 20 Mbps wired internet connection.
- Wired headset for clear communication.
- A quiet, distraction-free workspace.
- Stable power and internet connectivity.
Ready to empower healthcare professionals from day one?
Start your journey with Clipboard Health—fill out the form below and let’s make an impact together.
Clipboard Health
We connect professionals with open shifts at top facilities. Facilities get the help they need and professionals get the flexibility, freedom, and great rates to live life to the fullest.
See more jobsSafe Remote Job Search Tips
Verify Employer Thoroughly
Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.
Never Pay to Get a Job
Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.
Safeguard Your Personal Information
Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.
Scrutinize Communication & Interviews
Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.
Beware of Unrealistic Offers
If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.
Insist on a Formal Contract
Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.