Midi Health
Operations & Customer Support Associate, Pharmacy
Job Summary
The Operations & Customer Support Associate, Pharmacy at Midi Health is responsible for ensuring smooth pharmacy service operations and providing exceptional customer support. The role involves monitoring order fulfillment, resolving issues, and working closely with patients, pharmacies, and healthcare teams. Candidates should have 1-3 years of experience in customer service or operations, with strong communication and problem-solving skills. The position offers an opportunity to contribute to a growing e-commerce pharmacy business in a start-up environment.
Required Skills
Benefits
Job Description
Operations & Customer Support Associate, Pharmacy @ Midi Health: 👩⚕️💻
The Operations & Customer Support Associate, Pharmacy will play a key role in ensuring the seamless operation of our pharmacy services. This position will focus on providing exceptional customer service, monitoring pharmacy operations, and addressing any issues related to order fulfillment. The ideal candidate will have a strong interest or background in operations, with a passion for improving the patient experience. You will work closely with patients, pharmacies, and the medical team, helping to solve problems and ensure orders are processed and shipped in a timely fashion. This role reports to the Director of Pharmacy E-Commerce.
This job is “HOT”: 🔥
- Play a critical role building out our pharmacy and e-commerce business which is a big growth area for Midi
- You get to Build something from the ground up
- Thrive in a start up environment, learn new things and take on new challenges
Business impact- 📈
- Patient Interaction: Serve as the primary point of contact for patients with questions or concerns regarding pharmacy orders, ensuring timely and compassionate resolution of issues.
- Pharmacy Coordination: Work closely with pharmacy partners to ensure accurate order processing and timely fulfillment of prescriptions and non-prescription products.
- Operational Monitoring: Track and monitor pharmacy operations, ensuring that orders are being fulfilled within expected timelines and identifying any potential delays.
- Issue Resolution: Collaborate with the pharmacy and medical team to quickly resolve order discrepancies, prescription issues, and other operational challenges.
- Customer Service: Deliver outstanding customer service through phone, email, and Athena messaging, ensuring that patients receive prompt, accurate, and helpful responses to their inquiries.
- Process Improvement: Identify and suggest opportunities for improving operational processes related to pharmacy order fulfillment and customer interaction.
- Documentation & Reporting: Maintain clear records of all patient interactions, issues, and resolutions, providing regular reports to the Director of Pharmacy E-Commerce on performance and potential areas of improvement.
What you will need to succeed: 🌱
- Experience: 1-3 years of experience in a customer service or operational role. Experience in a healthcare or e-commerce setting is a plus.
- Customer Service Skills: Strong communication and problem-solving skills, with a passion for helping patients and ensuring their needs are met.
- Operational Interest: A background or strong interest in operations, with the ability to monitor processes and ensure timely completion of tasks.
- Detail-Oriented: Strong attention to detail, ensuring that all issues are followed up and resolved accurately.
- Tech-Savvy: Comfortable with using customer service platforms (Zendesk), EHR (Athena), and spreadsheets for tracking orders and interactions
The interview process will include: 📚
- Recruiter Screen (30 min)
- Hiring Manager Screen (30 min)
- Final Team Interviews (2 hours)
The Salary range for this role is $55,000-60,000 depending on experience and location.
While you are waiting for us to review your resume here is some fun content to check out 🎥
Midi Health is a diverse organization. We encourage applications regardless of color, religion, gender, sexual orientation, gender identity or expression, age, nationality, marital status, disability, and veteran status.
Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process.
If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].
Midi Health
Meet Midi: The virtual care clinic created by specialists in perimenopause and menopause. Covered by insurance.
See more jobsSafe Remote Job Search Tips
Verify Employer Thoroughly
Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.
Never Pay to Get a Job
Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.
Safeguard Your Personal Information
Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.
Scrutinize Communication & Interviews
Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.
Beware of Unrealistic Offers
If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.
Insist on a Formal Contract
Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.