Patient Care Services Representative

About Winona:

Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in house physicians providing world-class care via a fully vertically integrated business model.

About the role:

We are looking for a dedicated and proactivePatient Care Services Representativeto join our team. In thisfull-time position,you will act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging customer problems.

Seniority Level: Entry-Mid Level

Responsibilities:

• Serve as a facilitator between the patient and the company, ensuring a seamless experience.

• Answering questions about the company, offering accurate information about our products and services

• Delivering information about theproduct.

• Ensuring patient satisfaction and maintaining professional patient support.

• Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible.

• Keep records of patient interactions, process patient accounts, and file documents.

• Take the extra mile to engage with patients.

• Stay updated with products, policies, and services to provide informed support.

Requirements:

• Experience working in a medical-related job.

• Excellent English communication and writing skills.

  • English proficiency must be at C1 or C2

• Strong customer service experience.

• Hands-on experience in Excel/Google Sheets, Word/Google Docs, and other computer basics.

• Comfortable making calls with patients.

• Attention to detail and a good sense of judgment.

Nice to have:

• Experience working in telemedicine or related medical contexts.

• Experience supporting customers through the Intercom platform.

What’s in it for you?

As full-time member of our team, you’ll enjoy:

• Flexible hours

• Work wherever you choose

• Fun and casual work environment

• Employee engagement activities and virtual gatherings

• We are a diverse, global team! 🌍

This company is affiliated for recruitment efforts. Each entity maintains operational independence, and no personal data is shared between them except as necessary for coordinated recruitment activities. Both teams are committed to protecting applicant privacy and ensuring a respectful, transparent hiring process.

Equal Employment Opportunity

Winona provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. Winona takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate such behaviors.