People Operations Generalist

About Pair Team

At Pair Team, we’re an innovative, mission-driven company reimagining how Medicaid serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care—clinical, behavioral, and social—by partnering with organizations deeply connected to the communities we serve.

We’re building a powerful care management platform that leverages AI and automation to scale meaningful, human-centered care. Our work is driven by top talent across clinical care, technology, product, and operations—working together to improve access and outcomes for all our patients.

We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need Medicaid members. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, we’re not just delivering care—we’re building the future of a more equitable, community-rooted Medicaid system.

• Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
• Axios: Pair Team collects $9M for Medicaid-based care

About the Opportunity

As a People Operations Generalist at Pair Team, you will play a vital role in supporting our growing organization as we work to expand access to healthcare and improve outcomes for underserved communities. You’ll manage key touchpoints across the employee lifecycle—from onboarding through offboarding—while helping to drive operational excellence, strengthen team connectivity, and foster a values-aligned culture.

This is a fully remote position reporting up to the People Ops Manager.

What You'll Do

• Facilitate onboarding for new employees, including pre-start communication and documentation
• Manage voluntary offboarding processes, including coordinating and conducting exit interviews
• Maintain accurate and compliant employee records in the HRIS (Rippling)
• Build and generate HR reports for stakeholders and regularly refresh data in Excel-driven dashboards
• Project manage and execute the operational side of performance review cycles
• Design, distribute, and manage employee surveys via Culture Amp
• Triage and respond to daily HR inquiries through the internal ticketing system
• Support employees and managers with timecard and time-off administration in accordance with company policies
• Respond to employment verification requests in a timely and professional manner
• Provide support with tax filings, state registrations, and compliance documentation
• Coordinate all aspects of routine leave of absence and accommodation requests
• Process and track employee leaves and accommodations using internal systems
• Support compliance initiatives such as EEO-1 reporting, benefits audits, and workers’ compensation claims
• Assist People Business Partners with low-risk employee relations matters

What You'll Need

• 3+ years of experience in People/Human Resources, with a strong generalist background
• Excel/Google Sheets proficiency and comfort with reporting and data analysis
• Proficiency with HRIS platforms, including making configuration changes
• Strong communication and facilitation skills, with the ability to engage effectively across teams
• Proven ability to assess, streamline, and improve people processes
• Understanding of leave of absence (LOA) types and administration
• Ability to thrive in a fast-paced, high-growth environment with shifting priorities
• An ownership mindset – own driving results for the mission, business, and customer experience
• Collaborative spirit and ability to build trusted partnerships across all levels of the organization
• Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorder

Our Values

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

Because We Value You

• Competitive salary: $90,000 - $100,000 (depending on experience)
• Equity compensation package
• Flexible vacation policy – take the time you need to recharge
• Comprehensive health, vision & dental insurance
• $50 employer contribution to active HSA accounts
• 401k through Guideline
• Life insurance and AD&D
• Work entirely from the comfort of your own home
• Monthly $100 work from home expense stipend
• We provide the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth!
• Travel reimbursements for company off-sites