Phlebotomist Test Coordinator - South Bend, IN

POSITION SUMMARY:

The Natera Test Coordinator plays a vital role in ensuring a seamless testing experience for patients. This position is responsible for scheduling and determining the most effective method for blood collection, preparing specimens for laboratory testing, and managing all necessary paperwork to ensure compliance.

In this role, you will work closely with customers and the sales team to facilitate an efficient ordering process and timely reporting of results. The ideal candidate thrives in an independent work environment, excels at multitasking, and demonstrates strong critical thinking skills to resolve issues promptly.

*Please note this is an onsite position in South Bend, IN*

PRIMARY RESPONSIBILITIES

PHLEBOTOMY SERVICES:

• Perform venipunctures to obtain blood specimens with precision and care.

• Verify patient identity and test requisitions, ensuring accuracy by cross-referencing EMR records and resolving discrepancies.

• Maintain specimen integrity by following aseptic techniques, department protocols, and isolation procedures.

• Accurately track collected specimens by documenting initials, date, and collection time, while maintaining daily collection logs.

PATIENT CARE COORDINATION:

• Oversee and coordinate patient care services to ensure efficient and high-quality healthcare delivery.

• Manage administrative tasks, including accessing patient records, scheduling appointments, and aligning blood draw times with clinic requirements.

• Collaborate with Field Sales and internal operations teams to provide patient support and ensure continuity of care.

• Develop and maintain strong patient relationships to encourage ongoing testing and adherence to recommended care plans.

ADMINISTRATIVE AND OPERATIONAL MANAGEMENT:

• Act as the primary liaison for accounts and Sales, documenting all interactions, communications, and follow-ups.

• Respond promptly to internal and external customer inquiries, ensuring timely issue resolution.

• Build rapport with patients, accounts, and Sales teams to resolve missing information and maintain turnaround time (TAT) expectations.

• Proactively communicate delays and cancellations, facilitating timely sample redraws when necessary.

• Investigate and resolve escalated issues, providing clear and logical explanations of root causes and resolutions through phone and electronic communications.

QUALITY ASSURANCE AND COMPLIANCE:

• Ensure a safe and compliant work environment by adhering to CAP CLIA standards, legal regulations, and organizational policies.

• Maintain high-quality results by following department protocols, testing schedules, and recording outcomes in quality control logs.

• Monitor and report process improvement needs to enhance efficiency and accuracy.

• Ensure compliance with federal, state, and local healthcare regulations, as well as internal operational guidelines.

QUALIFICATIONS

• Experience: Minimum 5-7 years of phlebotomy experience; oncology experience required.

• Education: BS/BA degree (preferred); High School Diploma (or equivalent) required.

• Certification: Phlebotomy Certificate (as required by state regulations).

KNOWLEDGE, SKILLS, AND ABILITIES

• Serve and protect the Natera clinic community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements.

• Strong ability to uphold Natera’s professional standards, policies, and regulatory requirements.

• Excellent communication, problem-solving, and multitasking skills.

• Ability to work independently while collaborating effectively with internal teams and patients.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Office-based clinic setting with scrubs required, following safe clinical practices for all blood draws.

• Work schedule determined based on clinic requirements.