Product Designer, Authentication

About the role

As an Intermediate Product Designer on our Authentication team, you'll immerse yourself in the dynamic world of authentication and security. You'll be at the forefront of designing intuitive UI/UX solutions that not only enhance our platform but also redefine industry standards.

In this role, you'll tackle critical projects like:

• Token Management: Design seamless interfaces for creating, rotating, and managing tokens, ensuring users can effortlessly maintain security without disruption.
• Passkeys Implementation: Pioneer a new passwordless login experience based on FIDO standards, making authentication more secure and user-friendly.
• Credentials Inventory: Help expand the single pane of glass view for our largest customers to view, manage and audit their credentials across their GitLab organization
• Service Accounts UI: Develop user-friendly functionality for managing service accounts, enhancing usability and efficiency.

You'll thrive in a nimble, collaborative environment where your ideas can lead to radical improvements in our UI/UX. Your ability to think outside the box will be crucial as you propose solutions that challenge the status quo and elevate the user experience. You'll design enterprise-level solutions that are both powerful for large customers and easy to configure and maintain.

Being part of the Authentication team means you’ll need to stay connected with various product areas. You'll need to be aware of overlapping workflows and understand how different components fit together to deliver a seamless, holistic experience for our users.

Your impact will extend beyond design as you'll play a key role in our mission to be the one-stop platform for all things DevSecOps. By providing intuitive UIs and workflows, you'll enable entire product R&D teams to collaborate effectively within a single application.

You’ll collaborate closely with security experts, engineers, and other designers within the Authentication team. If you’re passionate about creating impactful designs, have experience with enterprise products, and are eager to tackle complex challenges with creativity and expertise, this role is perfect for you, we’d love to have you on board.

Here are some links with extra information:

• Product Design team page
• Pajamas design system
• Authentication Direction page
• User Management
• System Access

What You’ll Do

• You’ll work alongside UX Researchers, Product Managers, and Engineers to develop a holistic design vision and strategy for best in class human and service level authentication experiences.
• You’ll help guide the strategy and direction with a focus on our user’s goals and needs through the Jobs-to-be-Done/ODI framework.
• You’ll communicate your vision designs and ideas through wireframes, prototypes, user flows, mockups, and high-fidelity visual designs.
• You’ll help develop hypotheses and establish clear success metrics to test new features or product changes and determine their impact on user experience and business outcomes.
• You’ll engage with our user base and the wider GitLab community to understand their underserved and overserved needs through outcomes and work toward long-term fixes that enable them to successfully achieve their goals.
• You’ll undertake usability testing to validate your thinking. (We’ve got an excellent team of UX Researchers who can offer guidance, as needed.)
• You’ll contribute to our Design System, alongside the rest of the UX team and the GitLab community as a whole.

What You’ll Bring

• Must have experience designing user management and access configuration UIs.
• Familiarity with designing holistic, complete workflows, and larger design visions or North Star Vision Designs.
• Domain knowledge or background in Identity and Access Management (IAM) design.
• Experience fostering collaboration across multiple product teams and stakeholders.
• Experience conducting your own research with a variety of methods, and strong decision making skills for when to do research.
• Experience with the Jobs-to-be-Done/ODI framework.
• Strong visual design skills with the ability to balance leveraging the design system and recognising when a unique component is needed.

About the team

Product Design supports the teams at GitLab by becoming experts in our assigned Stage Group, educating ourselves about the entire product, and staying engaged with user and business goals. We partner closely with our stable counterparts in Product Management and Development. As Product Designers, we are the owners of design judgment. We start with understanding our user, their goals, and needs and extrapolating that into a problem to solve and then always consider what the best experience for the user would be.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget
• Parental leave
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.