Datavant
Product Support Specialist
Job Description
Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
The Provider team is actively looking for a customer-obsessed and passionate product support specialist to become a valuable part of our expanding Digital Operations team. Our focus involves maintaining, improving, and supporting our digital products so we can maximize the amount of digital release of information requests we can fulfill.
You Will:
- Ensure excellent client support and overall high client satisfaction by supporting cross-functional teams with support for implementations as well as technically reviewing connections and understanding the client’s systems and workflows
- Monitor internal ticket queue and research requests to determine the type of actions needed. This may include working with SQL, Azure, and other user platforms, in addition to engaging with other internal technical teams as needed
- Respond in a timely manner to feedback and questions from internal customers about the product. Provide education to internal customers as necessary
- Commit to 2 day turnaround times for internal customer support tickets
- Stay up-to-date on the latest software releases and challenges across company platforms. Understand how they may impact our product and communicate these impacts to stakeholders as necessary
- Share best practices with stakeholders and update workflows to increase the number of digital release of information requests processed
What You Will Bring to the Table:
- Experience in software support or software delivery
- Aptitude for problem-solving and natural curiosity - you take big problems, troubleshoot, and identify and action the root cause
- Attention to detail – no product issue, big or small gets, past you
- Exceptional organizational skills and a proven ability to handle multiple tasks and challenges simultaneously
- Proven ability to work cross-functionally with various technical teams to resolve technical issues and bugs
- Proven ability to communicate effectively with internal partners - you bring a customer-obsessed mindset to all interactions and have a knack for building trusting relationships
- Comfortable with change and the ability to adapt to new technologies and processes
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at [email protected]. We will review your request for reasonable accommodation on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy.
Datavant
Join Datavant’s network of networks, including 300+ real-world data partners, more than 70,000 hospitals and clinics, and 70% of the top 100 largest health systems.
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