Alma
Project Manager, Payer Operations
Job Summary
The Project Manager on the Payer Success team at Alma is responsible for leading initiatives that enhance payer operations and support company growth. They work closely with cross-functional teams and external partners to implement new projects, optimize processes, and manage risks. Candidates should have 2-5 years of experience in healthcare, project management, or related fields, along with skills in stakeholder engagement, process improvement, and change management. The role offers a remote-first environment with comprehensive health benefits, wellness stipends, and other employee perks.
Required Skills
Benefits
Job Description
Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.
Project Manager, Payer Operations
As a Project Manager on the Payer Success team, you will serve as the critical bridge between our health insurance partners and internal teams, leading the execution of high-impact projects that drive Alma’s growth and strengthen our position as a preferred payer partner. In this role, you will lead the implementation of new partnership opportunities, foster seamless cross-functional collaboration, monitor success metrics, and optimize operational efficiencies.
In this role, you’ll work closely with cross-functional stakeholders—including Product, Engineering, Marketing, Operations, CX, and Sales—to align on payer-related initiatives, remove roadblocks, and drive strategic outcomes
What you’ll do:
- Lead expansion initiatives by tracking tasks, monitoring timelines, escalating risks, and ensuring successful project completion.
- Manage day-to-day execution of payer operations projects, supporting planning, coordination, and decision-making efforts.
- Develop and maintain project plans, ensuring deliverables are routed effectively and progress is communicated clearly.
- Facilitate cross-functional collaboration by leading internal and external stakeholder meetings and keeping teams aligned.
- Build and maintain strong relationships with key internal and external partners.
- Identify and implement process improvements to enhance efficiency, scalability, and overall payer operations effectiveness.
Who you are:
- You have 2-5 years of Healthcare, Payer, Project Management or related experience.
- You have experience utilizing Project Management tools such as Asana.
- You have an analytical mindset and are proficient in Excel or Google Sheets.
- You have experience navigating sudden shifts in priority and are comfortable in ambiguous and nuanced settings.
- You have experience introducing new processes or systems within a payer organization that requires effective change management.
- You have experience navigating and mitigating risks associated with project management, including scheduling, resources, and stakeholder management.
- You have the ability to recognize opportunities for process improvement and drive the implementation of those improvements.
- You have the ability to present ideas and bodies of work to small and large audiences.
- You are self-directed with the ability to set priorities, plan, and organize tasks and deliverables as needs evolve.
Benefits:
- We’re a remote-first company
- Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
- 401K plan (ADP)
- Monthly therapy and wellness stipends
- Monthly co-working space membership stipend
- Monthly work-from-home stipend
- Financial wellness benefits through Northstar
- Pet discount program through United Pet Care
- Financial perks and rewards through BenefitHub
- EAP access through Aetna
- One-time home office stipend to set up your home office
- Comprehensive parental leave plans
- 11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
- Flexible PTO
Salary Band: $109,200 - $156,000
Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.
All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.
Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.
Safe Remote Job Search Tips
Verify Employer Thoroughly
Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.
Never Pay to Get a Job
Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.
Safeguard Your Personal Information
Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.
Scrutinize Communication & Interviews
Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.
Beware of Unrealistic Offers
If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.
Insist on a Formal Contract
Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.