Promos & Retention Associate

About the role and why it’s unique:

• Support the execution of promotional and retention campaigns to enhance customer engagement.
• Assist in monitoring and analyzing campaign performance, providing actionable insights to the team.
• Collaborate with senior associates and managers to execute campaigns focused on CRM, sportsbook, and customer engagement.
• Contribute to the creation and execution of targeted campaigns, with a focus on customer retention and reactivation.
• Learn and grow within a fast-paced, dynamic environment, gaining hands-on experience in sports gaming retention.

Who you are:

• 1+ years of experience in promotions, customer engagement, or retention (preferably in gaming, sports, or tech).
• Analytical thinker with a data-first mindset.
• Experienced in collaborating with analytics teams and data partners.
• Passionate about sports and eager to learn more about the gaming industry and retention strategies.
• Enthusiastic about contributing to team efforts and growing within a collaborative environment.
• Detail-oriented, with a strong desire to learn and grow in a high-impact role.

Even better if you have:

• Experience with CRM platforms like Braze or Optimove.
• A basic understanding of SQL or the desire to learn it for data analysis.
• Familiarity with analytics tools like Looker, Sigma, or similar.

Our target starting base salary range for this position is between $59,000 and $70,000, plus target equity. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things.

What we can offer you:

• Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
• 16 weeks of fully paid parental leave
• A $500 home office allowance
• A connected virtual first culture with a highly engaged distributed workforce
• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents

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