Grow Therapy
Provider Success Manager
Job Summary
The role involves managing and developing a team of Provider Success Representatives to enhance provider account management, engagement, and satisfaction. The candidate will collaborate with cross-functional teams to improve operational efficiency and provider experience, utilizing data and CRM tools for strategic decisions. The position focuses on scaling programs, tracking provider sentiment, and supporting growth within a mission-driven mental healthcare organization. It offers benefits like health coverage, flexible work arrangements, and opportunities for professional development.
Required Skills
Benefits
Job Description
About us:
Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.
We’re looking for a highly motivated, strategic, and people-focused Provider Success Manager to join our Provider Experience team. In this role, you will lead a team of 7-10 Provider Success Representatives, ensuring excellence in provider account management and driving engagement, retention, and satisfaction across our network. You’ll play a critical role in optimizing day-to-day operations, building cross-functional relationships, and scaling key programs that support our provider success team.
What You’ll Be Doing:
- Manage and develop a High-Performing Team of 7-10 Provider Success Reps.
- Maintain and evolve the Thriver Program, identifying ways to recognize and support top-performing providers.
- Partner closely with teams across Credentialing, Product, Finance, Clinical Excellence, and other Provider Experience functions to drive operational efficiency and elevate the provider experience.
- Refine and implement scalable 1:1 account management strategies to deliver value to providers across their lifecycles.
- Identify, build, and implement cross-functional programs with the support of our Revenue Operations team.
- Track and monitor Provider NPS and lead cross-functional efforts to improve overall provider sentiment.
The salary range for this position is $114,254. - $140,760 USD.
You’ll Be a Good Fit If:
- You have 5+ years of Customer Success Operations and Program Management experience.
- You have 3+ years of previous management experience in a customer success role with direct reports.
- You have experience with CRM systems, preferably Hubspot.
- Familiarity with tools like Retool and Intercom is a plus.
- You're comfortable working with spreadsheets and data, using insights to make strategic decisions for your team.
- You excel in fast-paced, dynamic environments, and adapt easily as priorities shift.
- You’re a collaborative team player who values camaraderie and shared success, and your colleagues see you as a reliable partner and a source of encouragement.
- You’re passionate about transforming the mental healthcare landscape and you’re always connecting your work back to the importance of the Grow Therapy mission.
If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.
Note: Please upload your resume in PDF format
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025.
Please see the independent bias audit report covering our use of Covey here.
Benefits
- The chance to drive impact within the mental healthcare landscape from day one
- Comprehensive health insurance plans, including dental and vision
- Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
- Flexible working hours
- Flexible Time Off
- Company-wide winter break
- Mental health mornings (2 hours each week)
- Wellness Stipend
- In-office meals and snacks
- Continuous learning opportunities
- Competitive salary
- The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities
Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
As part of our recruitment process, we use a third-party AI tool (Covey) to assist in the initial screening of resumes and applications. This tool analyzes candidates' qualifications based on the information provided in the application to identify potential matches. Certain features may qualify the tool as an AEDT (automated employment decision tool) under New York City Local Law, and may be considered an AI tool under other applicable state and city laws. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. Final hiring decisions are made by our human recruitment team, and no automated system makes the ultimate decision regarding hiring. We began using Covey Scout for Inbound on January 11, 2025. The independent bias audit report covering our use of Covey here.
By submitting your application, you acknowledge and consent to the use of automated tools in our recruitment process. You also understand that your application may be processed by AI systems as part of the screening and selection process.
We are committed to ensuring transparency in our hiring practices. If you have any questions about how our AI tools work, or if you would like to request additional information, please contact [email protected] you require an accommodation due to a disability, or if you have concerns regarding the use of AI in our hiring process, please contact [email protected]. We will be happy to provide assistance or discuss alternative methods for participating in our recruitment process.
Grow Therapy
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