Psychiatric Patient Programs Specialist (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

Rula is reimagining how behavioral health care is delivered - centered on access, quality, and patient safety. We’re seeking a Psychiatric Patient Programs Specialist to help build the foundation of a new clinical escalation team that ensures our most complex, high-risk psychiatric cases receive the support they need - quickly, compassionately, and with clinical excellence.

This is a unique opportunity for a clinically experienced PMHNP who is passionate about elevating care standards, improving outcomes, and supporting both patients and providers. As a licensed clinician, you will leverage your expertise as a clinical resource, investigator and problem-solver - responding to safety concerns, resolving grievances, and identifying areas for improvement. You’ll work across teams, providers, and systems to advocate for safe, high-quality care while shaping the tools and workflows that will scale this impact across our network.

Our Clinical team is a trusted resource for over 18,000 therapists and psychiatric providers nationwide. We take pride in our ability to apply clinical expertise, ethical decision-making, and cross-functional collaboration to enhance the care experience. We work quickly and effectively, supporting one another in a dynamic environment where innovation and teamwork drive impact. If you're looking to make a meaningful difference while working alongside passionate, mission-driven professionals, we’d love to hear from you!

Required Qualifications

• Master’s or Doctoral degree in Nursing with a specialization in Psychiatric Mental Health (PMHNP)

• Active, unrestricted PMHNP license

• 3+ years of experience delivering psychiatric clinical care in community mental health, inpatient, residential, or other acute settings

• 2+ years of experience managing clinical risk, patient safety, or high-acuity situations

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• 1+ years of experience mentoring, supervising, or coaching mental health clinicians

• 1+ years experience in a high-growth mental health tech start-up

• Advanced competency using Google products (G-sheets, Drive, Google Docs, etc.) with the ability to learn new technology and systems efficiently

• Deep understanding of documentation standards, behavioral health best practices, and risk assessment

• Demonstrated ability to work independently and efficiently, with a strong attention to detail

• Understanding of psych specific billing and coding practices

• Enjoys working autonomously to resolve problems and find solutions to complex questions in a fast-paced environment

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment (US-based only):Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.