GitLab
Public Sector Solutions Architect
Job Summary
The role involves engaging with government customers to provide technical expertise during pre-sales, shaping strategies to promote GitLab solutions, and building strong customer relationships. Candidates should have experience in technical sales or IT, with knowledge of modern software development, cloud computing, and GitLab platform. The position requires proactive communication of the value proposition, technical evaluations, and supporting customer success plans. The role emphasizes continuous professional growth, collaboration, and strategic customer engagement.
Required Skills
Benefits
Job Description
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
We are hiring a Public Sector Solutions Architect to join our team in the United States.
Solutions Architects are the trusted advisors to GitLab prospects and clients, showing how the GitLab solutions address client business requirements. They are responsible for driving and managing the technology evaluation and validation stages of the sales process and are the product advocates for GitLab’s Enterprise Edition. They focus on the technical solution while also understanding the business outcomes the customer is trying to achieve.
This role provides technical guidance and support throughout the entire sales cycle. Solution Architects can help shape and execute a strategy to build mindshare and broad use of the GitLab platform with customers by becoming the trusted advisor. The ideal candidate must be self-motivated with a proven track record in software/technology sales or consulting. Proficiency in connecting technology solutions to measurable business value is critical to a Solutions Architect. Candidates should also have a demonstrated skill to think strategically about business, products, and technical problems.
To learn more, see the Solutions Architect handbook.
What you'll do
- Technical expertise: Engage with government customers, both onsite and remotely, by providing technical expertise during the pre-sales process. The additional responsibility implies adopting a more mature consultancy and advisor role during the pre-sales process while providing technical assistance and solution guidance.
- Sales strategy: Collaborate with the sales team to go beyond support to formulate and execute a sales strategy to exceed revenue targets through the adoption of GitLab.
- Technical guidance: Be the Directly Responsible Individual (DRI) on Customer Success Plans and technical evaluations via POC/POV ownership, technical part of tender/audit support, and workshop design.
- Customer relationships: Build deep relationships with people within customer environments to enable them to be GitLab advocates.
- Customer feedbacks: Serve as the customer advocate to other GitLab teams, including Product Development, Sales, and Marketing.
- Market knowledge: Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners.
- GitLab knowledge: With comprehensive knowledge of the GitLab platform and associated technologies, educate customers of all sizes on the value proposition of GitLab while participating in discussions throughout the organization to ensure successful GitLab deployment.
- Growth & Development: Continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others.
- Strategic Client Engagement: Run Value Stream Assessments in your account with support of a Senior SA leading the engagement
What you'll bring
- Due to government requirements, you must be a United States Person (defined as a U.S. Citizen, lawful permanent resident, refugee, or asylee) to be eligible for this position.
- Ability to use GitLab
- Experience with technical pre-sales or as a professional in the field of information technology
- Experience with modern software development or operations and their associated technologies
- Experience with cloud computing and related technologies and practice
- Ability to travel if needed and comply with the company’s travel policy
How GitLab will support you
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Hiring process
- Selected candidates will be invited to schedule a screening call with one of our recruiters.
- Next, candidates will be invited to schedule a first interview with the SA team Manager.
- Candidates will then be invited to schedule an interview with a Solutions Architect peer or other SA team Manager.
- Then, candidates will be required to deliver a demo of GitLab to a panel of Customer Success attendees using the Demo Guide.
- Candidates may be invited to additional interviews.
- Successful candidates will be made an offer after references are verified.
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
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