Honor
Regional General Manager
Job Summary
The Regional General Manager oversees market performance across multiple service territories, focusing on operational effectiveness, team development, and client and partner satisfaction. They lead and mentor teams, drive growth, and utilize data analysis to inform strategic decisions. The role involves building operational systems, managing financial performance, and collaborating with headquarters on regional needs. Candidates should have extensive experience in operations or management, strong leadership skills, and the ability to work in dynamic environments.
Required Skills
Benefits
Job Description
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.
Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.
Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.
About the Role:
As a Regional General Manager, you will lead the success of a market, comprising multiple service territories. You’ll manage a high-performing team focused on delivering exceptional service to Clients, Care Pros, and Partners. In this role, you'll serve as a key driver of operational effectiveness, team performance, and Partner satisfaction—all while bringing a strong analytical mindset to regional strategy and execution.
You will maintain a consistent presence in your market and be expected to travel regularly to meet with internal teams, Partners, and key stakeholders.
Key Responsibilities
- Market Leadership: Drive overall performance and quality outcomes across Clients, Care Pros, and Partners, ensuring your region meets growth and quality objectives.
- Team Management: Lead, mentor, and develop a team of Client Managers and Care Pro Relationship Managers, fostering high performance and professional growth.
- Partner Success: Guide Partners from onboarding through ongoing success, aligning strategic goals, identifying improvement opportunities, and supporting long-term growth.
- Operational Strategy: Build and improve operational systems and processes to enhance service delivery, client outcomes, Care Pro safety, and regional scalability.
- Analytical Insight: Leverage data to identify trends, diagnose performance gaps, and develop strategies for continuous improvement.
- P&L Accountability: While you won’t directly own the full P&L, you will be accountable for financial performance - hitting topline growth numbers for your region and are expected to influence core drivers like revenue growth, margin, and operational efficiency, and Care Pro safety.
- Cross-Functional Collaboration: Work closely with HQ teams, providing input into strategic decisions and advocating for your region’s needs and opportunities.
Competencies
At Honor, we have Leadership Principles, that are core to how we expect a leader to show up for their team and the business daily. Take a look and read through these in more detail. For this role, we expect a General Manager to demonstrate the following leadership principles:
- Relentlessly focus on clients
- Always Push
- Get Stuff Done
- Mission First
- Identify Problems
About You
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- 8+ years of experience in operations, client management, or general management, ideally in a growth-stage or service-driven organization, at least 2 years leadership experience leading high performing teams
- Strong analytical capabilities, with proven experience using data to inform decisions, drive improvements, and solve operational challenges
- Team leadership experience, with a demonstrated ability to manage, coach, and inspire performance across cross-functional teams, in a remote environment.
- Financial and business acumen, including familiarity with P&L performance management and operational budgeting
- Exceptional communication skills, with the ability to influence across all levels of the organization and build trust with external Partners
- Adaptability and decisiveness in fast-paced, dynamic environments, self started,
- Graduate degree (MBA, MPP, MPH, or equivalent) preferred
- Experience supporting or working with small business owners or distributed workforces. You may have a background in operations in a healthcare environment or broader experience consulting, operations, technology or business development.
Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.
Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.
At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role.
Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Honor
Learn how Honor's highly trained Care Professionals provide the best, most compassionate home care services to aging adults in their own homes.
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