Remote Subscription & Billing Specialist (m/f/d)

About RoomPriceGenie ✨🧞‍♂️

Founded in 2017, RoomPriceGenie is dedicated to helping hoteliers around the globe achieve optimal pricing. 🌍 We understand that many small hotels face challenges with digitalization, making their operations increasingly complex and often resulting in lost revenue. This is where we come in!

We have developed a powerful solution that enables hotels to set the right prices in just seconds. ⏱️ Our state-of-the-art algorithm analyzes both internal hotel data and market trends to recommend pricing strategies that enhance revenue and improve booking rates.

With customers spanning the globe—from the USA and Canada to Iceland, South Africa, China, Slovenia, Italy, and the UK—RoomPriceGenie has made a meaningful impact in the hospitality industry, and our clients love the results. ❤️

Now, we are excited to expand our customer base and spread the word about how we can support hoteliers in optimizing their pricing strategies. We invite you to join us on this journey! We actively encourage applications from candidates with diverse backgrounds to enrich our team and drive innovation.

As a Subscription & Billing Specialist, you will be the go-to person for anything related to subscriptions, invoicing, and payment issues. Working closely with our Customer Care, Sales, and Finance teams, you’ll ensure our clients have a smooth, transparent, and positive experience when it comes to managing their plan and payments.

Your Responsibilities

Subscription & Plan Management

• Manage customer subscriptions: upgrades, downgrades, pauses, and cancellations.

• Maintain accurate subscription records in billing tools (e.g., Stripe, Chargebee).

• Apply promotional codes, discounts, or plan changes.

Invoicing & Payment Handling

• Generate and send invoices.

• Support clients with billing-related questions and payment options.

• Liaise with Finance for month-end processes and reconciliations.

Failed Payments & Collections

• Monitor overdue invoices and failed transactions, making sure as much as no payments are overdue.

• Follow up with customers in a professional and friendly manner.

• Escalate issues if necessary (e.g., persistent non-payment).

Retention, Churn Prevention & Insights

• Handle cancellation requests and understand reasons.

• Offer alternative plans or solutions to reduce churn when appropriate.

• Track and report churn patterns (voluntary/involuntary cancellations, payment failures).

• Conduct churn analysis to identify at-risk segments and root causes.

Process Optimisation & Documentation

• Improve internal workflows and automate recurring tasks.

• Maintain and update billing-related help centre articles or templates.

Customer Support with a Financial Focus

• Handle incoming billing queries via email or live chat.

• Communicate clearly, kindly, and solution-oriented – even in sensitive financial matters.

Your Profile

• You're fluent in English - communicate clearly and with empathy, German is a big plus.

• 2 years of experience in subscriptions, billing, payment processing, finance or similar – preferably in a SaaS environment.

• Strong technical literacy with tools like Stripe, CRMs, billing platforms, or helpdesk systems.

• Highly organised, self-motivated, and reliable, with a strong sense of ownership and follow-through.

• Comfortable collaborating remotely across different time zones and cultural contexts, and able to adapt with ease.

• Detail-oriented, with a passion for clarity, structure, and well-designed processes.
  

Nice to have

• Additional languages are a big plus—we're a multilingual team with over 10 languages spoken!

• Experience working with HubSpot and Chargebe, and the ability to suggest improvements to internal processes or system configurations.

• Solid background in SaaS or travel-tech environments.

• You're excited to hit the road for our team off-sites.

You will report to the Head of Customer Care and work closely with the Finance Department, Customer Success, Product, and Sales teams.

What We Offer at RoomPriceGenie 💪

At RoomPriceGenie, we don’t just offer jobs; we offer an adventure! 🚀 Join us in an exciting startup atmosphere where you can grow your career while changing the world for tens of thousands of independent hoteliers. 🌍 Our global and diverse team is fueled by passion and a shared mission. We thrive in a culture that’s all about transparency, respect, and making a real impact together.

Here’s what you can expect when you become part of our Genie family:

• Hybrid Office Model: Work your way! Whether you’re a remote work ninja 🖥️, love the hustle of the office 🏢, or enjoy a mix of both, we empower you to choose the setup that suits you best.

• One Team, One Vision, One Goal: We’re in this together! 🤝 Our Genies are laser-focused on our mission, collaborating to make magic happen. ✨ It’s no wonder we score a stellar 9.3 from our team members! 🌟

• Epic Team Gatherings: Every year, we bring our global crew together 🌎 for a week of networking, brainstorming, and fun. 🎉 Plus, enjoy regular hangouts in our offices to keep the camaraderie alive.

• Growth and Development: We’re all about lifelong learning! 📚 Level up your skills with personal and professional development opportunities. You’ll even snag up to three extra days off each year to focus on your growth. 📈

• 5 Years? 5 Weeks! Stick with us, and we’ll reward your loyalty. After five years, you’ll earn an incredible five weeks of bonus vacation time 🏖️ to recharge and explore the world. 🌍

• Birthday Celebrations: It’s your day, so take it off! 🎂 Celebrate your birthday the way you want, guilt-free.

• Flexible Hours: We get it—life happens! ⏰ We offer flexible working hours to help you balance your work and personal life seamlessly.

• Wellbeing Matters: Your mental health is a top priority. 🧘 Every Genie gets access to Headspace, the leading meditation app, to help you cultivate a happier, healthier, and more zen life. 🌿

We kindly ask that recruitment agencies refrain from reaching out regarding this vacancy. Thank you for your understanding.