Motional
Remote Vehicle Assistance Agent (RVA)
Job Summary
This role involves monitoring and providing remote assistance for autonomous vehicles in various environments, including public roads and closed courses. Candidates are responsible for system monitoring, real-time support, and collaborating with engineering and design teams to ensure vehicle safety and functionality. The position requires strong communication, problem-solving skills, and familiarity with autonomous vehicle technology, as well as physical capabilities to handle the physical demands of the job. The work environment combines office and garage settings, with opportunities to support innovative transportation technology.
Required Skills
Benefits
Job Description
Mission Summary
The Remote Vehicle Assistance Agent monitors live data and provides remote assistance to Motional vehicles in autonomous mode when they encounter unknown situations. Using proprietary software tools, agents interact with the AV and provide context and assistance to allow the vehicle to continue its mission - no steering wheel required.
What you'll be doing
- Monitor Motional autonomous vehicles (AV) operating on closed courses and public roads
- Assist in the AV decision making with real world events to ensure safe and efficient paths of travel
- Monitor AV camera feed to ensure the cameras and AV are functioning properly
- Monitor AV systems to ensure AV and systems are functioning properly
- Provide support to AV in real time to assist with direction or safety of travel
- Work closely with various engineering teams for system testing and testing of new scenarios
- Work closely with design teams to support development of functions and performance of AV
- Interact with AV to resolve tickets and issues through various software and hardware
- Reporting of system functionality issues to management in a timely manner
- Other duties as assigned
What we're looking for:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of knowledge, skill and/or ability required.
- Strong collaboration skills
- Proficiency in G-suite applications
- Independent, detail-oriented and exemplary organizational and time management skills
- Strong capability in analytical/ problem solving
- Excellent written and verbal communication skills
- Prior experience as an Operator/Driver for Autonomous Vehicles, including some type of internal or external training on Autonomous Vehicle technology is preferred
- Basic working-knowledge of Autonomous Vehicle technology
- Experience and training on providing subjective feedback on vehicle behaviors and environment
- Local knowledge of city of streets, geography and environmental features that may be challenging for Autonomous Vehicles
- High school diploma or equivalency
- Able to work days, nights and weekends
- Must be able to use company communication systems and communicate clearly and effectively both written and verbal
- Must be able to read a map and possess and/or learn traffic laws for locations where AV operate
Physical Demands
While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.
- Requires near/far/depth and color vision to safely assist Autonomous Vehicles and computer screens
- Able to stay awake and alert on shift at all times
- Able to sit/stand for up to 10 hours at a desk
Working Environment
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The job operates in a combination of a professional office environment and the garage where company vehicles are stored and repaired. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. While performing some duties of this job, the employee is occasionally exposed to vehicle related fumes or airborne particles, moving vehicles and noise levels vary depending on the location within the building. This position will also spend time outside as well as at our training tracks.
Motional AD LLC is an Equal Employment Opportunity employer and we welcome all qualified applicants. All applicants will receive impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, religion, gender identity, sexual orientation or other legally protected status. Motional AD LLC is a Drug-free workplace.
The salary range for this role is an estimate based on a wide range of compensation factors including but not limited to specific skills, experience and expertise, role location, certifications, licenses, and business needs. The estimated compensation range listed in this job posting reflects base salary only. This role may include additional forms of compensation such as a bonus or company equity. The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.
Candidates for certain positions are eligible to participate in Motional’s benefits program. Motional’s benefits include but are not limited to medical, dental, vision, 401k with a company match, health saving accounts, life insurance, pet insurance, and more.
Motional is a driverless technology company making autonomous vehicles a safe, reliable, and accessible reality. We’re driven by something more.
Our journey is always people first.
We aren't just developing driverless cars; we're creating safer roadways, more equitable transportation options, and making our communities better places to live, work, and connect. Our team is made up of engineers, researchers, innovators, dreamers and doers, who are creating a technology with the potential to transform the way we move.
Higher purpose, greater impact.
We’re creating first-of-its-kind technology that will transform transportation. To do so successfully, we must design for everyone in our cities and on our roads. We believe in building a great place to work through a progressive, global culture that is diverse, inclusive, and ensures people feel valued at every level of the organization. Diversity helps us to see the world differently; it’s not only good for our business, it’s the right thing to do.
Scale up, not starting up.
Our team is behind some of the industry's largest leaps forward, including the first fully-autonomous cross-country drive in the U.S, the launch of the world's first robotaxi pilot, and operation of the world's longest-standing public robotaxi fleet. We’re driven to scale; we’re moving towards commercialization of our technology, and we need team members who are ready to embrace change and challenges.
Formed as a joint venture between Hyundai Motor Group and Aptiv, Motional is fundamentally changing how people move through their lives. Headquartered in Boston, Motional has operations in the U.S and Asia. For more information, visit www.Motional.com and follow us on Twitter, LinkedIn, Instagram and YouTube.
Motional AD Inc. is an EOE. We celebrate diversity and are committed to creating an inclusive environment for all employees. To comply with Federal Law, we participate in E-Verify. All newly-hired employees are queried through this electronic system established by the DHS and the SSA to verify their identity and employment eligibility.
Motional
Motional harnesses deep industry experience in our mission to develop and deploy autonomous vehicles and to make driverless technology safe and reliable.
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