Revenue Operations Associate

About Abridge

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and Lawrenceville in Pittsburgh.

The Role
We are seeking a proactive and detail-orientedRevenue Operations Associate to support and streamline commercial activities at Abridge. Reporting to the Director of Revenue Systems & Analytics , you will play a crucial role in coordinating commercial activities, supporting marketing operations, processing deals and orders, and ensuring the integrity of our CRM data. Your efforts will directly contribute to enhancing operational efficiency and improving cross-functional collaboration across sales, marketing, finance, and customer success.

What You’ll Do

• Coordinate Commercial Activities: Schedule, organize, and align critical commercial activities such as customer demos, roadmap meetings, and internal commercial sessions, ensuring seamless execution and communication.

• Support Marketing Operations: Assist with essential marketing operations tasks including managing list uploads, coordinating outreach efforts, and collaborating closely with the marketing team to streamline campaign execution.

• Maintain CRM Integrity: Regularly audit, clean, and maintain CRM data to ensure accuracy, completeness, and usability, supporting reliable reporting and effective decision-making across the commercial organization.

• Process Deals and Orders: Facilitate the processing of orders and deals, ensuring all necessary information is accurately captured and communicated to the finance team for revenue compliance and recognition.

• Process Optimization: Identify and suggest process improvements to enhance operational efficiency, reduce redundancies, and ensure smooth workflows across commercial and marketing activities.

• Cross-Functional Collaboration: Partner closely with Sales, Marketing, Partner Success, Finance, and Revenue Operations teams to support initiatives, reporting, drive alignment, and enhance overall operational effectiveness.

What You’ll Bring

• 1-3 years of experience in operations, sales/marketing support, or a related role, ideally within a SaaS or health tech environment.

• Exceptional organizational and time-management skills, with the ability to handle multiple projects and priorities simultaneously.

• Detail-oriented mindset with a strong commitment to maintaining high data quality and accuracy.

• Excellent communication skills, capable of effectively collaborating across teams.

• Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and proficiency in spreadsheet tools (Excel, Google Sheets).

• A proactive, problem-solving attitude, eager to identify gaps and improve processes.

Why work at Abridge?

At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.

Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.

How we take care of Abridgers:

• Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.

• Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA.

• Paid Parental Leave: 16 weeks paid parental leave for all full-time employees.

• 401k and Matching: Contribution matching to help invest in your future.

• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

• Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.

• Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.

• Compensation and Equity: Competitive compensation and equity grants for full time employees.

• ... and much more!

Diversity & Inclusion

Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

Staying safe - Protect yourself from recruitment fraud

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring tothis article. Please exercise caution and cease communications if something feels suspicious about your interactions.