Risk User Experience Manager

For the longest time, banking* has only really served one purpose, holding money securely. In doing so, it’s also slowed us down and overcomplicated things. That’s where Mercury comes in. Banking should do more and we’re on a mission to make that happen through powerful banking solutions and simplifying all of the financial workflows that come with managing a business. To accomplish this end, we also need to ensure the trust and safety of our customers, partners and ecosystem. Thankfully, Mercury has a world class Risk team to detect and mitigate any threats. And this team is growing. We’re looking to bring on a Risk User Experience Manager to lead a team of risk experts responsible for making financial risk decisions, all while providing best-in-class user experiences.

The Risk User Experience team responds to transaction limit request increases, makes risk decisions on queued payments, and leverages general risk knowledge to escalate suspicious or high risk behavior to relevant teams. As a people manager, you’ll help the team scale by overseeing projects, implementing product solutions to complex problems, and bringing operational rigor and resilience to the team. You’ll play a critical role in helping the team navigate ambiguity and ensuring that the team is supported by laying the groundwork for scale.

*Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A; and Evolve Bank & Trust; Members FDIC.

Here are some things you’ll do on the job:

• Hire and lead a team that is efficient, competent, and extremely resourceful in helping resolve user inquiries and making critical financial risk decisions
• Improve team efficiency and effectiveness by setting performance goals and monitoring performance metrics at an individual and team level
• Work cross-functionally to improve our product, investigate thorny technical (either engineering or banking-related) issues, and fix bugs
• Identify and drive forward opportunities to improve efficiency through training, process enhancements, and technology (tooling) improvements
• Help the team work towards extremely high standards on quality by conducting sampling and quality control reviews of key workflows
• Contribute to day-to-day operations by providing guidance on complex, in-depth, cross-product investigations

You should:

• Have 2+ years of people management experience
• Have experience working in banking, fintech, or other financial services in the risk space.
• Have product sense and knowledge of banking products (e.g., ACH, International Wires, SWIFT, checks, and debit cards)
• Have a strong track record of scaling operational teams and programs through process and tooling enhancements
• Be a highly motivated people leader, comfortable working within a high risk environment under minimal supervision
• Be extremely comfortable handling escalations and provide exceptional judgment in high-stakes, high-risk environments
• Enjoy learning new systems and processes in a fast paced environment
• Have excellent written and verbal communication skills
• Be obsessed with quality

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $120,600 - $150,700 USD

US employees outside of New York City, Los Angeles, Seattle or the San Francisco Bay Area: $108,500 - $135,600 USD

Canadian employees (any location): CAD $113,900 - $128,200

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

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