Safety Specialist II, Spam

We are hiring for a Spam Safety Specialist to join our Account Operations, Enforcement Ops Team based in the US. This role will have a direct impact on supporting Pinterest’s growth by creating scalable enforcement guidelines for new account spam policies, while also protecting Pinners by ensuring accurate and effective vendor enforcement. In addition to the outsourced vendor teams, you’ll work closely with the other Account Ops team members, the Policy Team, our Quality, Training and Vendor Management teams and be in close collaboration with other Trust & Safety colleagues such as our Product and Optimization partners. This role is an exciting opportunity to work with a mix of stakeholders while being involved in quickly expanding spam space.

What you’ll do:

• Create new and support our existing Spam enforcement guidelines based on policy guidance.
• Oversee outsourcing of Spam enforcement guidelines with multiple vendor teams, liaising with Training, Quality and Vendor Management for timely launches with high accuracy reviews.
• Manage operational workflows and processes to ensure prevention of Spam violations.
• Act as a point of contact for cross functional partners for policy/enforcement inquiries.
• Be accountable for BPO KPIs such as quality scores and turnaround times for Spam workflows, providing insights and clarifications to mitigate quality gaps with both vendors and internal teams.
• Write and/or update internal and external enforcement documentation, including status updates, comm docs, FAQs, etc.
• Collaborate with internal partners to influence Spam account harm mitigation at an automation and product level.
• Provide recommendations for risk mitigation based on inbound escalations.
• Oversee Spam onboarding and offboarding processes with XFNs.

What we’re looking for:

• Bachelor’s degree in a relevant field or equivalent experience.
• 5+ years experience in the tech industry working in the enforcement / Spam space.
• Demonstrated strong experience in an operational and/or support role.
• Experience working with outsourcing teams / scaled support.
• A customer-focused individual who shows inquisitiveness: you put Pinners and Partners first and propose solutions that provide a safer experience for both.
• Strong critical thinking skills and the ability to evaluate issues objectively.
• Demonstrated experience working on multiple projects simultaneously; remains focused and productive .
• A strong communicator that can confidently present learnings and influence stakeholders using data-driven solutions.

In-Office Requirement Statement:

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country.

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

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