Twilio
SDR Enablement Business Partner
Job Summary
This role involves supporting and designing enablement programs for the Sales Development Representative (SDR) organization. The candidate will collaborate with cross-functional teams, deliver training, and utilize data-driven insights to improve SDR performance and engagement. Strong understanding of SDR processes, program development, and relationship building are essential. The position is remote, with some travel, and offers benefits such as health coverage and time-off.
Required Skills
Benefits
Job Description
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as our next SDR Enablement Business Partner on Twilio’s Segment Enablement Team.
About the job
This position is needed to support and provide Enablement specific to our Segment SDR organization.
The SDR Enablement Business Partner is responsible for designing and implementing enablement programs to boost SDR performance and engagement. This role requires strong collaboration with cross-functional teams, close relationships with SDR leadership, delivering training and development initiatives, and using data-driven insights to optimize results. The ideal candidate will have expertise in SDR processes, project management skills, and the ability to build trusted relationships while driving measurable improvements in SDR productivity.
Responsibilities
In this role, you’ll:
- Serve as a trusted advisor and strategic partner to the SDR organization, aligning with leadership through weekly cadence meetings to support key priorities.
- Act as a conduit between the SDR and GTM organizations, ensuring effective communication and collaboration.
- Equip SDRs with the necessary skills, tools, and resources by understanding their processes and workflows, and identifying areas for improvement.
- Develop, execute, and tailor impactful enablement programs based on SDR performance gaps.
- Own and manage the SDR onboarding program, while providing live-trainings for new hires.
- Create and maintain SDR key resources including SDR enablement calendar, links to enablement training, SDR Highspot page etc.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- SDR Enablement Expertise: In-depth understanding of Sales Development Representative (SDR) processes, strategies, and best practices. Ability to design and implement effective enablement programs that enhance SDR performance, drive engagement, and improve lead conversion.
- Collaboration and Relationship Building: Strong interpersonal skills to collaborate across cross-functional teams. Ability to build trusted relationships and work closely with SDR teams to understand their needs and provide ongoing support.
- Training and Development: Experience in creating and delivering training content and resources that empower SDRs to succeed. Ability to evaluate performance gaps and develop targeted enablement initiatives to accelerate learning and productivity.
- Project Management: Ability to manage and execute multiple enablement initiatives simultaneously, ensuring timely delivery and alignment with organizational goals. Strong organizational and prioritization skills to navigate fast-paced environments.
Desired:
- Has 3+ years experience in an GTM Enablement role
- Has previous experience as a Sales Development Representative and familiar with a heavy “outbound” motion or workflow
- Familiarity with AI tools such as CommonRoom and other outbounding tools such as Outreach, ZoomInfo and LeadIQ
Location
This role will be remote, and based in Ontario.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
BRITISH COLUMBIA ONLY
Other Notes:
The estimated pay ranges for this role are as follows:
- Based in British Columbia. : $88,900.00 - $111,100.00
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
Twilio
Connect with customers on their preferred channels—anywhere in the world. Quickly integrate powerful communication APIs to start building solutions for SMS and WhatsApp messaging, voice, and email.
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