Thyme Care
Senior Associate, Member Operations
Job Summary
This role involves supporting the daily operations of Thyme Care's care management program through cross-functional collaboration and project support. Key responsibilities include project management for new contracts, analyzing data to optimize workflows, and documenting standard operating procedures. The ideal candidate has at least two years of relevant experience in operations, health tech, or startups, with strong organizational and technical skills, especially in Excel and Google Sheets. Emphasis is placed on team collaboration, attention to detail, and aligning with the company's mission to improve cancer care access and experience.
Required Skills
Benefits
Job Description
OUR MISSION
Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.
At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.
To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.
WHAT YOU’LL DO
- Operational Support: Partner with cross-functional teams to support day-to-day logistics of Thyme Care’s care management program. Support departmental leadership by taking on mission critical and ad-hoc assignments and projects.
- Project management: Support Care Delivery team with implementation efforts for new partner contracts and operational improvement efforts
- Technology Enablement: Analyze member data and tasking in proprietary technology platform to identify the extent to which workflows are implemented as intended
- Process Improvement: Identify inefficiencies in workflows, analyze root causes, and support with implementation of scalable workflow development to enhance member experience
- Data & Reporting: Track key operational metrics and surface insights to inform decision-making
- Documentation: Assist with documentation and maintenance of a high-quality, clear set of SOPs for frontline staff to utilize
- Cross-team Collaboration: Foster a positive culture of collaboration, effective communication, prioritization, problem solving, and continuous improvement.
WHAT YOU’VE DONE
- 2+ years of relevant experience in operations, consulting, health tech, or a high-growth start-up environment
- Strong Excel and/or Google Sheets skills, including comfort with advanced formulas (e.g. Vlookup, Index-Match, and Array formulas)
- Strong organizational and project management skills; ability to juggle multiple priorities
- Detail-oriented with a strong commitment to quality control
- Fast learner of new technologies
- Nice to have: experience with business intelligence tools (i.e. Looker), experience as a power-user of an EMR system, CRM system, or similar technology product
WHAT LEADS TO SUCCESS
Act with our members in mind. Thyme Care’s mission matters deeply to you, particularly our member experience.
Comfortable with ambiguity. You have a proven track record of success in fast-paced environments experiencing rapid change and growth. You understand that rapid changes to the business, strategy, organization, and priorities are par for the course.
Start-up experience and/or enthusiasm. You have experience working at a start-up or are excited about transitioning to a start-up environment.
Multi-tasking finesse. You are skilled at balancing across multiple priorities and switching rapidly from one project or task to another as needs arise.
High Attention to Detail. You are exceedingly organized and proactively track a project's details or nuances. You catch what others miss, especially when small errors can create big ripple effects for teammates and patients.
OUR VALUES
At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $100,000-115,000 The salary range could be lower or higher than this if the role is hired at another level.
We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.
Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.
Thyme Care
Thyme Care enhances the cancer journey with expert oncology navigation and an oncology care team, partnering to improve access, outcomes, and costs.
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