Harness
Senior Customer Engineer, Data Engineering & FinOps
Job Summary
Harness is seeking a highly technical, customer-facing Senior Software Engineer with a strong background in DevSecOps and FinOps tools. The role involves supporting and troubleshooting complex data-heavy platforms, primarily through LookerML and related technologies, to resolve high-priority customer issues. Candidates will collaborate across multiple teams to improve platform functionality, lead incident responses, and guide enterprise clients through onboarding and system integrations. The position emphasizes deep technical expertise, strong debugging skills, and a customer-obsessed approach in a remote, U.S. or Canada-based setting.
Required Skills
Benefits
Job Description
Position Summary
We are looking for a deeply technical customer-facing Senior Software Engineer with a strong DevSecOps background — someone who has worked hands-on with FinOps tools, data-heavy platforms, and has a deep understanding of LookerML. You will serve as the technical backbone for resolving complex customer issues, contributing to platform improvement, and driving mission-critical implementation and debugging efforts.
This is not a typical support role — you’ll be writing and modifying code, optimizing LookerML models, troubleshooting high-priority escalations, and representing the customer’s voice in product conversations.
About The Role
- Take full ownership of customer-related product issues and collaborate cross-functionally to ensure timely resolution with minimal handoff.
- Lead incident response efforts, ensuring timely coordination, root cause identification, and communication during high-priority escalations.
- Triage and resolve LookerML modeling issues, including dashboards, field logic, and data pipeline concerns.
- Guide enterprise customers in onboarding, implementation, and system integration across modules like FinOps, CI/CD, Software Engineering Insights, and Feature Flags.
- Collaborate closely with Product, Engineering, and Account Management teams to influence product improvements and prioritize critical fixes.
- Contribute to tooling and automation to reduce repetitive tasks and accelerate customer resolution time.
- Act as the go-to technical escalation point across the Customer Engineering org for named modules; mentor junior team members and support enablement.
- Maintain and contribute to internal and external documentation — runbooks, knowledge base articles, and customer best practices.
- Champion the customer voice by identifying recurring issues and patterns to inform product direction and engineering roadmap.
About You
- 5–7 years of experience in a customer-facing engineering role, DevOps, or SRE with increasing scope and complexity.
- Deep experience supporting FinOps products and data-centric tools — such as LookerML or similar semantic modeling layers.
- Proficient in Linux systems, networking, and distributed architectures; strong debugging instincts and curiosity
- Ability to dive deep into source code to understand how products work, and where they may have defects.
- Hands-on experience with Kubernetes (including Helm, CRDs) and cloud-native ecosystems.
- Strong scripting ability (Shell, Bash, JSON, YAML) and exposure to CI/CD pipelines and DevSecOps tooling.
- Familiar with major cloud platforms — AWS, GCP, Azure — and how enterprise customers utilize them at scale.
- Skilled in observability tools such as Datadog, Splunk, or Prometheus for diagnosing performance issues.
- Excellent communicator with the ability to empathize with customer pain while diving deep into technical details.
- Experience working with CRM/support tooling like Zendesk, Jira, and Confluence.
- Tenacious, detail-oriented, and customer-obsessed — you don’t give up until the issue is solved 100%.
Work Location
- U.S. or Canada, Remote. Must be located in the pacific time zone*
What You Will Have at Harness
- Competitive salary
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Flexible Time Off and Parental Leave
- Quarterly Harness TGIF-Off / 4 days
- Monthly, quarterly, and annual social and team-building events
- Recharge & Reset Program
- Monthly internet reimbursement
- Commuter benefits
The anticipated base salary range for this position is $125,000 - $165,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position also includes a commission/variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers.
A valid authorization to work in the U.S. is required
Harness in the news:
- Harness Grabs a $150m Line of Credit
- Welcome Split!
- SF Business Times - 2024 - 100 Fastest-Growing Private Companies in the Bay Area
- Forbes - 2024 America's Best Startup Employers
- SF Business Times - 2024 Fastest Growing Private Companies Awards
- Fast Co - 2024 100 Best Workplaces for Innovators
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [email protected]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.
Harness
Enhance DevOps with AI-Native CI/CD, feature flags, chaos engineering, and cloud cost management to secure & streamline software delivery.
See more jobsSafe Remote Job Search Tips
Verify Employer Thoroughly
Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.
Never Pay to Get a Job
Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.
Safeguard Your Personal Information
Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.
Scrutinize Communication & Interviews
Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.
Beware of Unrealistic Offers
If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.
Insist on a Formal Contract
Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.