Harness
Senior Customer Experience Engineer (Remote - eastern time zone)
Job Description
- Deliver happiness to our users - handle and resolve Tier 1-3 product support issues with minimum involvement from developers. Run the incident management process for major customer issues and resolve them in the timely manner meeting the SLA.
- Help our users with onboarding, third party integrations, license management and feature requests
- Collaborate with Product and Engineering (as required) teams to enhance the user experience of the platform
- Team up with the account managers (CSM) to onboard and support our customers
- Provide technical guidance and best practices as the subject matter expert in our modules
- Help write and maintain our internal and external knowledge base
- Advocate customer needs/issues cross-functionally.
- Support FEDRAMP activities as needed.
- 3+ years of experience as a developer or in devops engineer/sre roles
- Significant experience working with Linux
- Scripting knowledge (Bash/Shell/JSON/YAML)
- Strong knowledge with one of the cloud native platform
- Ability to troubleshoot networking issues that may prevent communication between different components
- Excellent customer-facing skills and interest in working with customers onsite and remotely
- Hands-on experience with Kubernetes and its ecosystem
- Familiarity with monitoring tools (e.g., APM) and/or Log Analyzers (e.g., Splunk)
- Knowledge of CRM systems (Zendesk, Jira, Confluence)
- Experience with CI/CD tooling
- FEDRAMP experience is a plus
- U.S. Citizenship required
Work Location
Remote - Eastern Time Zone preferred
What you will have at Harness
- Competitive compensation
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Paid Time Off and Parental Leave
- Monthly, quarterly, and annual social and team-building events
- Recharge & Reset Program
- Monthly internet reimbursement
- Commuter benefits
Harness in the news:
- Harness Grabs a $150m Line of Credit
- Welcome Split!
- SF Business Times - 2024 - 100 Fastest-Growing Private Companies in the Bay Area
- Forbes - 2024 America's Best Startup Employers
- SF Business Times - 2024 Fastest Growing Private Companies Awards
- Fast Co - 2024 100 Best Workplaces for Innovators
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [email protected]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.
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Harness
Enhance DevOps with AI-Native CI/CD, feature flags, chaos engineering, and cloud cost management to secure & streamline software delivery.
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