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Tenable, Inc

Senior Customer Success Manager - Delhi/NCR based

Job Summary

The Senior Customer Success Manager (Sr. CSM) is responsible for managing strategic accounts, driving customer retention, and fostering expansion through tailored success strategies. This role involves building strong relationships with senior stakeholders, delivering measurable outcomes, and leveraging product knowledge to ensure customer satisfaction. The Sr. CSM collaborates across teams, mentors junior members, and uses metrics to optimize adoption and renewal efforts. The position requires extensive customer-facing experience, technical proficiency, and a focus on highest-value accounts in a fast-paced environment.

Required Skills

Problem-Solving
Communication
Time Management
Cross-functional Collaboration
Account Management
Salesforce
SaaS
Mentoring
Customer Success
Relationship Management
Product Adoption
Google Suite
Customer Metrics
Renewal and Expansion Strategies

Benefits

Equal Employment Opportunity
Reasonable Accommodation

Job Description

Who is Tenable?

Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role:

The Senior Customer Success Manager (Sr. CSM) acts as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction. Building on foundational customer success practices, the Sr. CSM takes ownership of complex accounts, proactively addressing adoption challenges and delivering measurable business outcomes. This role leverages advanced knowledge of Tenable’s product suite to develop tailored strategies that align customer goals with organizational solutions. The Sr. CSM collaborates across internal teams to resolve escalations, guide advanced product adoption, and ensure alignment between customer objectives and business priorities.

Your Opportunity:

  • Lead the onboarding process for high-value or complex accounts, ensuring a seamless transition and establishing a strong foundation for success.

  • Build and maintain strategic relationships with senior stakeholders, acting as a trusted advisor to align customer goals with organizational solutions.

  • Own and execute renewal and expansion strategies by applying the MEDDPICC sales methodology, while using metrics like adoption rates and customer satisfaction scores to monitor success and refine approaches.

  • Proactively monitor customer health metrics to identify risks, mitigate challenges, and implement advanced adoption strategies aligned with customer goals.

  • Leverage advanced technical knowledge of Tenable’s product suite to design and implement tailored adoption strategies, ensuring alignment with the objectives of high-value or complex accounts.

  • Advocate for customers internally by capturing and communicating feedback to influence product roadmaps, service enhancements, and business priorities.

  • Collaborate with cross-functional teams, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support, to align efforts and deliver impactful customer outcomes.

  • Mentor Associate and Customer Success Managers, providing guidance on best practices, professional growth, and adoption strategies.

  • Contribute to refining customer success frameworks, tools, and processes by providing feedback and actionable insights from the field.


What You'll Need:

  • BA/BS degree or equivalent work experience, with 8+ years in customer-facing roles, including 5+ years in account management, sales, or similar positions focused on customer retention, growth, and engagement.

  • Proven expertise in managing high-value SaaS or subscription-based accounts, driving adoption and delivering measurable outcomes.

  • Strong relationship management skills, with the ability to engage senior stakeholders and align solutions to business objectives.

  • Demonstrated success in meeting or exceeding renewal and expansion targets while maintaining high customer satisfaction.

  • Deep understanding of Customer Success best practices, including metrics-driven approaches to customer health and adoption.

  • Exceptional communication (written and verbal), problem-solving, and time-management skills.

  • Proficiency in tools such as Salesforce.com and Google Suite, with the ability to learn new technologies quickly.

  • Ability to manage multiple accounts and priorities in a fast-paced, revenue-focused environment.

  • Experience mentoring or coaching team members, with a collaborative and team-oriented mindset.

  • Willingness to travel occasionally, typically a few times per year, to support customer engagements or attend business events such as Sales Kickoff or training sessions.

#LI-Hybrid #LI-KM1

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact [email protected] for further assistance.


Tenable Data Consent Statement

Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please click here to review.

For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.

Interested in this job?

Application deadline: Open until filled

Logo of Tenable, Inc

Tenable, Inc

Tenable helps you find, prioritize & fix cyber risk, in the cloud and on-prem, using robust security, vulnerability management, and compliance tools.

See more jobs
Date PostedJuly 9th, 2025
Job TypeFull Time
LocationIndia - Remote - Delhi
SalaryCompetitive rates
Exciting remote opportunity (requires residency in India) for a Senior Customer Success Manager - Delhi/NCR based at Tenable, Inc. Offering competitive salary (full time). Explore more remote jobs on FlexHired!

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