Senior Director, Client Delivery

Maven is looking for a strategic and tactical operator to join our leadership team as Senior Director, Client Delivery. This is a high-impact role at the intersection of people leadership and operational excellence.

In this role, you will lead and scale Maven’s client implementation function across both direct employer and payer partnerships. You’ll oversee a high-performing team responsible for launching clients onto the Maven platform, delivering a best-in-class experience and setting the foundation for long-term success.

You will define and drive the strategy, execution, and outcomes of client delivery, working cross-functionally with Sales, Client Success, Product, Engineering, Marketing, and Data to lead efficient, high-quality implementations that embody Maven’s commitment to care and continuous improvement.

Reporting to the Vice President of Payment Operations, this is a highly strategic role. We’re seeking a leader who thrives in fast-paced environments, brings a systems-thinking mindset, and is deeply motivated by improving client outcomes and team performance.

As Senior Director of Client Delivery at Maven, you will:

• Set the strategic vision for client delivery and implementation, ensuring alignment with Maven’s growth goals and operational scalability
• Lead and inspire a 10-person team, including people managers - fostering a culture rooted in empathy, accountability, and high performance
• Oversee the end-to-end implementation lifecycle for complex employer and health plan clients, ensuring timelines, integrations, configurations, and onboarding experiences exceed expectations
• Drive operational excellence through process optimization, standardization, and automation
• Develop scalable frameworks, playbooks, and reporting mechanisms to support predictable, repeatable, and high-quality client launches and ongoing client operational support
• Collaborate cross-functionally to influence product roadmaps, advocate for client needs, and ensure seamless integration and data transfer
• Proactively identify risks and opportunities, championing best practices and continuous improvement across the organization
• Serve as a thought leader, staying ahead of trends in digital health delivery and employer benefits strategy

We’re looking for you to bring:

• Proven leadership experience: 10+ years in client delivery, operations, or program management within healthcare or digital health, with a track record of leading organizations and managing other people leaders
• Industry experience: Background in healthcare, digital health, insurance, or health tech required. Must also have a deep understanding of the healthcare ecosystem, including plan structures, benefits platforms, and digital health integrations
• Operational excellence: A process-oriented mindset, with strong systems thinking and the ability to translate strategy into scalable, repeatable execution
• Cross-functional collaboration: Demonstrated success influencing without authority and delivering results in matrixed environments, including deep experience working with product and engineering partners
• Culture shaper: You care deeply about team engagement, and building a team of accountability and high performance

The base salary range for this role is $213,000-$250,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.

This role requires active work authorization in the US.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.