INFUSE EMEA
Senior IT Infrastructure specialist (L3)
Job Summary
The role involves providing expert-level support for cloud platforms such as Azure, Microsoft 365, and Google Workspace, including troubleshooting and resolving complex technical issues. The successful candidate will collaborate with cross-functional teams, document processes, and mentor junior staff to ensure technical excellence. Requirements include experience with cloud administration, networking, scripting, and familiarity with IT service management frameworks. Benefits include paid time off and a competitive salary based on experience.
Required Skills
Benefits
Job Description
Since 2012, INFUSE helped thousands of B2B organizations drive full-funnel results through our innovative demand generation solutions and best-in-class data validation platform.
It’s what helps us build uncompromising trust and impeccable reputation with our clients, every time.
For more information, access www.infuse.com.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy
Innovation is a core value of INFUSE. We are bringing together people, who can look into the future to understand better how technology will shape businesses, and people, who create and navigate projects with great potential impact. We are looking for a knowledgeable and highly motivated Level 3 IT Support Specialist to join our dynamic team.
As a Level 3 IT Support Specialist, you will be responsible for providing expert-level support for Azure, Microsoft 365, and Google services. You will work closely with our support team to resolve complex technical issues, implement solutions, and optimize our usage of these platforms. Your role will also involve mentoring junior staff and collaborating with cross-functional teams to ensure technical excellence.
What You'll Do:
- Architect and optimize enterprise-scale solutions across Azure, M365, and Google Workspace
- Lead critical incident resolution and serve as the escalation point for complex technical challenges
- Design and implement zero-trust security architectures that protect without hindering productivity
- Manage Azure Virtual Desktop (AVD) environments
- Deploy Microsoft security baselines and Defender for Endpoint across our infrastructure
- Architect Data Loss Prevention strategies using MS Purview with automatic sensitivity labeling
- Implement Privileged Identity Management (PIM) with intelligent approval workflows
- Configure compliance reporting and vulnerability assessment frameworks
- Build sophisticated automation using PowerShell, Logic Apps, and Azure Runbooks
- Create self-healing infrastructure and automated provisioning workflows
- Design Windows Autopilot deployments for zero-touch device provisioning
- Implement automated device cleanup policies and lifecycle management
- Lead domain-to-cloud migrations with minimal business disruption
- Implement Intune VM Management for next-generation device control
- Drive adoption of AI tools and automation solutions
- Mentor junior engineers and share your expertise
- Create comprehensive technical documentation and troubleshooting procedures
- Lead knowledge transfer sessions and establish change management processes
Requirements:
- Cloud Mastery: Deep expertise in Azure (AVD, networking, cost management), M365 administration, and Google Workspace
- Security Focus: Hands-on experience with Entra ID and Microsoft security frameworks
- Automation Expertise: Advanced PowerShell scripting and experience with modern automation platforms
- Device Management: Proven track record with Intune, Windows Autopilot, and endpoint management
- Infrastructure Knowledge: Strong networking, Windows OS (including Windows 11), and Hyper-V skills
- Azure Virtual Desktop: Managing pooled and personal VMs
- Data Protection: Microsoft Purview implementation, DLP policies, sensitivity labeling
- Integration Development: API development
- 5+ years in enterprise IT infrastructure roles
- Demonstrated success in cloud migrations and modernization projects
- Experience with ITIL frameworks and ITSM tools (Jira, Confluence, InFlow)
- Track record of implementing security best practices and compliance frameworks
- Proven ability to deliver efficiency improvements through automation
Would be an advantage:
- Relevant Microsoft certifications (Azure, M365, Security, Intune)
- Experience with AI/ML tools and their practical applications
- Background in large-scale enterprise transformations (1000+ devices)
- Cost optimization achievements in cloud environments (30%+ reduction targets)
- Experience with phased rollout strategies and risk mitigation
Personal Attributes:
- Problem-solver who thrives on complex challenges
- Excellent communicator who can translate technical concepts for any audience
- Self-motivated with strong organizational skills
- Ability to manage multiple concurrent projects and priorities
- Fluent English (Upper-Intermediate or higher)
What We Offer:
- Competitive salary aligned with your expertise
- Flexible payment options (bank transfer, Payoneer, PayPal)
- Comprehensive paid time off and sick leave
- Summer Fridays (shortened workdays)
- Monday-Friday schedule
- Choice of shifts:
- Shift 1: 12 AM - 9 AM EST (Boston) (includes 1-hour break)
- Shift 2: 9 AM - 6 PM EST (Boston) (includes 1-hour break)
- Remote work flexibility
If you're passionate about building secure, scalable, and innovative infrastructure solutions that deliver 1000x efficiency improvements, we want to hear from you. Join INFUSE and help us shape the future of technology.
INFUSE EMEA
INFUSE's demand generation engine provides industry-leading solutions designed to help B2B organizations reach target audiences with precision and scale.
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