Senior IT Network Engineer

About the Team

The Stitch Fix Enterprise IT Service Delivery team is committed to creating a fulfilling and inspiring place to work for all of the people who deliver that client experience – from our warehouse team to tech talent to merchants and stylists. We pride ourselves on creating a fun and collaborative environment where we solve problems together. We are seeking a hands-on networking expert who is passionate about securely managing and interconnecting physical and logical networks across our enterprise. If you are bright, kind, and motivated by challenge, we invite you to join our team.

About the Role

As the Senior Network Engineer at Stitch Fix, you will play a pivotal role in transforming our expanding IT team while enhancing your own skills and fostering an exceptional experience for your colleagues. You will be responsible for supporting the daily network operations across our various physical locations, creating comprehensive documentation, and promoting best practices using IT service management (ITSM) or similar models. Your role will encompass supporting our downtown San Francisco headquarters, as well as our remote offices, distribution centers, engineers, and stylists. At Stitch Fix, you will thrive in a Cisco Meraki network environment, where your expertise will be crucial to driving operational excellence and innovation.

You’re excited about this opportunity because you will…

• Work primarily with the cloud-based Cisco Meraki Dashboard for network configuration and optimization.
• Provide remote support to on-site IT specialists and end-users across multiple locations, responding to escalations and automated alerts.
• Manage existing and new facility network builds, ensuring robust configurations and seamless integration.
• Configure and maintain Cisco Meraki MX security appliances, MS switches, and MR wireless access points.
• Establish best practices and timelines for validating and deploying network firmware updates and warehouse automation systems.
• Perform periodic wireless site survey and heatmap reports to ensure optimal coverage, performance, and capacity using Ekahau
• Manage remote network monitoring and observability tools like AppNeta, Datadog.
• Manage ISP connectivity and contract relationships, including failover and high network availability.
• Manage authentication with 802.1X and EAP-TLS integrated with MDM platforms.
• Oversee network-connected hardware and services, including VOIP, security cameras, Zoom room equipment and time clock systems.
• Keep IT tickets and change management organized with SLA using Freshservice (similar ITIL experience are welcome).
• Maintain accurate inventory, asset tracking, and change management records.
• Foster a positive work environment, making IT a memorable experience for all co-workers.
• Use productivity tools like GSuite, Okta, Slack, Zoom and Freshservice effectively.
• Mentor and assist co-workers and vendors for continuity of policies and procedures instituted by our team.
• Participate in a rotating on-call support schedule for IT network or related issues.

You may also...

• Utilize log management tools like DataDog or Splunk to diagnose network issues and monitor health.
• Assist in asset tracking and physical inventory management of network hardware.
• Evaluate new products and technologies as part of the network hardware lifecycle.
• Provide network support for AV systems – Zoom, DialPad, and ScreenCloud – functioning well and assist in running larger all-hands style meetings and webinars.
• Familiar in managing cloud services ( like AWS compute, storage,networking), warehouse automation systems, UPS power management system and related AI tools.
• Having relevant networking and wireless engineer certifications is a plus.

We’re excited about you because you have...

• You have 8 - 12 years of experience with Cisco Meraki networks in multiple site / distributed physical locations.
• You have experience in routing, switching, firewalls, VPNs, VLANs, traffic shaping, building resilient and high availability secured networks.
• Your experience includes at least 6+ years of administering and designing large corporate networks.
• You have advanced troubleshooting skills of LAN, WAN and internet connectivity.
• You manage network-dependent applications and services such as VOIP and video conferencing systems.
• You interact effectively with local and remote IT resources, providing hands-on support and ability to lead network projects.
• You communicate effectively while resolving network troubleshooting tickets and diligently draft postmortem and root cause analysis (RCA) reports during the incident resolution process.
• You can draft and maintain technical documentation effectively.
• You thrive in high-volume, fast-paced, and feedback-driven environments.
• You’re highly self-motivated, have a stellar work ethic and you’re looking for the right company to support your growth.
• You are able to occasionally travel between our various US sites.
• Your knowledge and personal interactions make you approachable by all levels of co-workers and stakeholders.
• Above all else, you are bright, kind, and goal-oriented.

Why You’ll Love Working at Stitch Fix

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail.
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do.
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.