Senior Learning Experience Designer

GitLab seeks a Senior Learning Experience Designer (LXD) to join our Digital Success team. In this role, you'll leverage your strong instructional design and technical expertise to create engaging, outcome-driven learning experiences for our global customer base.

In this role, you’ll apply adult learning theory, modern instructional design best practices, and a strong understanding of technical concepts to develop scalable, modular content that drives customer success. The ideal candidate has experience creating on-demand eLearning modules, videos, interactive hands-on labs, workshops, and certification materials. You should be passionate about learning and adept at simplifying complex technical topics. As part of the Digital Success team, you’ll help create high-impact learning experiences that deliver value at scale—empowering our customers to become not just GitLab experts, but champions of our brand.

What you’ll do

• Apply instructional design methodologies and adult learning principles to create compelling, effective training solutions
• Design and develop high-quality educational content, including eLearning courses, presentations, hands-on labs, and assessments that meet defined learning outcomes.
• Collaborate with subject matter experts (SMEs), curriculum developers, and cross-functional teams (e.g., Sales, Engineering, Support, and Professional Services) to ensure content aligns with product updates and business goals.
• Partner with other team members to design, plan, develop, analyze, and maintain engaging learning experiences that support self-paced, virtual delivery formats.
• Contribute to the development and maintenance of technical systems, tools, and environments that support scalable and consistent training programs.
• Assist in the development of certification and accreditation exam content, including item writing and scoring rubrics criteria.
• Continuously improve and iterate on content based on learner feedback, new product features, and evolving best practices.
• Stay informed on GitLab’s latest features and ensure content remains accurate and up to date.

What you’ll bring

• Experience:
• 5+ years experience in enterprise customer-facing roles such as curriculum developer, instructional design, technical trainer, or consulting engineer (ideally in a subscription/SaaS environment).
• Strong understanding of adult learning principles, instructional design models, and learning theories.
• Familiarity with the software development lifecycle, DevOps practices, and cloud-native technologies (e.g., Kubernetes, containers, microservices).
• Proficiency with eLearning tools such as Articulate Rise, Storyline, Captivate, Clueso, and Camtasia.
• Knowledge of Learning Management Systems (LMS), including eLearning standards like xAPI and SCORM.
• Excellent communication & collaboration skills.

• A plus:
• Experience designing and delivering curriculum to large enterprise audiences.
• Familiarity with open-source communities and software.
• Relevant certifications (e.g., GitLab Certified Professional, Microsoft Certified Trainer).
• Skills in graphic design or multimedia development (e.g., videos, slide decks, job aids).

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget
• Parental leave
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.