Senior Manager, Product Operations - Pharmacy Interventions

OUR MISSION

Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.

To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

WHAT YOU’LL DO

Thyme Care works with oncology clinics to create financial models that enable value based treatment decisions and can reduce the total cost of care from cancer therapies and reduce patient financial toxicity. You’ll be accountable for the functionality, scalability, and reporting of these provider-driven interventions, which are usually executed through provider or pharmacist-initiated behavior changes.

In this role, you will partner with our clinical, account management, data science, finance, and product teams to design, implement, and optimize internal and external workflows and tools as we grow. Furthermore, you will facilitate rapid experimentation and iteration of our oncology practice driven interventions.

While you won’t lead a dedicated development team day-to-day, part of your role will also involve proposing enhancements to our existing tools, and leading those projects through to execution with our Engineering and Data Science teams. You’ll also partner closely with the oncology practice relationship management team(s) to understand how we can improve how we sell, scale, and track pharmacy interventions in order to increase participation and adherence, as well as make our internal teams' lives easier.

Additionally, you will:

• Serve as a subject matter expert for our pharmacy interventions, their workflows, and how we measure success. This also includes client-facing presentations.
• Partner with our Network Operations team to continue to iterate and evolve our processes, with the goal of making our drug interventions easier both for practices and for internal teams to implement and drive adherence.
• Collaborate with Product Managers to prioritize data products that identify opportunities and measure results.
• Partner with Clinical, Data Science, Network Operations and other Product teams to identify, test, and deploy new interventions that drive value for Thyme Care.
• Own the development and iteration of our incentive models that drive practice participation. Partner with Finance, Network Operations, and Marketing to bring these to life.
• Own reporting that feeds into leadership KPI tracking as well as financial accruals for incentive payments and savings estimates.
• Some travel will be expected, roughly 1-2 client trips per quarter.

WHAT LEADS TO SUCCESS

• Experience: You’ve taken on responsibilities like this before and know how to build out best practices to support and scale complex healthcare operations. You have substantial experience designing workflows that support more efficient and effective care. Bonus points if you’ve specifically worked on pharmacy-related workflows.
• Creative problem solving. Sometimes you’ll get a request that clearly fits into a system’s existing patterns and capabilities, and sometimes you’ll get a request that doesn’t. In the latter case, you can quickly come up with multiple scrappy, creative ways to address a need in the short-term, as well as articulate a long-term vision for how the systems you work could best evolve to accommodate that type of need.
• Effective listener and communicator: You are comfortable navigating difficult conversations with external clients and enjoy teaching / training people to leverage new processes and tools. Bonus points if this includes physicians and/or other patient facing team members.
• Stakeholder management: You have experience developing strong relationships with internal partners from a range of backgrounds and disciplines. You can explore challenges, gather requirements, and brainstorm solutions with non-technical collaborators. You are skilled at helping stakeholders understand and align on prioritization and tradeoff decisions. You consistently keep many stakeholders apprised of decisions, changes, and progress towards goals.
• Organization and prioritization. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation. You have excellent project management skills and can lead and manage multiple projects simultaneously.
• Comfort with ambiguity. You have experience working on highly ambiguous problems within a fast-paced environment. You can make educated guesses to quickly address problems, iterate on those solutions via a rigorous investigative process, and develop a long-term strategic perspective on how to address similar problems efficiently and sustainably at scale. You’re constantly learning so that every step informs the next one.
• Preferred but not required: Oncology PharmD

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $175,000 to $190,000. The salary range could be lower or higher than this if the role is hired at another level.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.