Senior Manager, Upmarket Customer Success - NAMER

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

As the Senior Manager, Customer Success, you will lead a team of Customer Success Managers to deliver successful onboarding, healthy adoption, advocacy and retention for some of our largest customers in Vanta’s rapidly expanding customer base. You will develop a high performing team of CSMs who are customer value focused and results driven.

You will be responsible for influencing the design of our upmarket CS strategy, developing a repeatable methodology to guide our customers in using Vanta as the foundation of their modern GRC program. Partnering closely with Sales, Product and Marketing leaders to represent your team and customers will be key to success in this role. You will be at the forefront of delivering Vanta’s GRC value and a key leader in executing our upmarket strategy.

What you’ll do as a Senior Manager, Customer Success at Vanta:

• Hire, mentor and develop a team of expert CSMs and a culture of customer centricity, high performance and accountability

• Influence strategy and design of the customer success methodology including implementation, adoption, customer value and risk management

• Define strategies and coach your team to achieve KPIs including revenue retention and customer health

• Through coaching your team, drive adoption of effective portfolio prioritization, success planning, risk management and expansion identification.

• Develop enablement programs that ensure your team members are experts in Vanta’s products, our space and CSM skills

• Partner closely with cross-functional teams including revenue operations, product, marketing, sales, recruiting and more

• Thrive in a fast paced startup environment and contribute to transformational change

How to be successful in this role:

• 5+ years of experience leading customer facing teams, preferably Customer Success or Account Management

• A passion for team development including the ability to define onboarding and ongoing enablement programs that result in career growth for your team

• Experience managing Mid-Market and Enterprise customers with complex product requirements and multiple levels of stakeholders

• A proven track record of establishing executive level relationships, navigating issues and escalations and balancing the needs of both the customer and the business

• Strong critical thinking and clear communication skills

• Demonstrate a history of making decisions using frameworks and backed by data

• Thrive in a fast paced environment and can effectively lead teams through change

• Have deep curiosity of emerging technologies and an enthusiasm for cybersecurity

• A natural affinity for problem-solving, and an enthusiasm for making a large impact early on at a start-up

What you can expect as a Vantan:

• Industry-competitive compensation

• 100% covered medical, dental, and vision benefits with dependents coverage

• 16 weeks fully-paid parental Leave for all new parents

• Health & wellness and remote workplace stipends

• Family planning benefits through Carrot Fertility

• 401(k) matching

• Flexible work hours and location

• Open PTO policy

• 11 paid holidays in the US

• Offices in SF, NYC, London, Dublin, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.

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At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.