Senior Marketing Manager (Growth, CRM)

About Abridge

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and East Liberty in Pittsburgh.

The Role

We are seeking a highly experienced and skilledSenior Marketing Manager (Growth, CRM), based in New York City. The successful candidate will be instrumental in architecting and executing our data-driven CRM strategy, with a focus on the comprehensive customer journey across diverse audiences, including executive buyers , enterprise administrators clinician end users, and event attendees. This pivotal role requires deep expertise in Braze to develop highly personalized experiences and rigorously measure the efficacy of every marketing touchpoint. The position demands a strategic mindset, robust analytical capabilities, and a collaborative approach with an external agency.

What You’ll Do

• CRM Strategy & Lifecycle Ownership: Design, develop, and implement a robust CRM strategy, building out comprehensive customer lifecycle programs and automated journeys within Braze to maximize engagement, retention, and loyalty across all segments.

• Braze Platform Mastery: Serve as our resident expert of the Braze platform. This means end-to-end management including campaign setup, advanced audience segmentation,and A/B testing. You'll lead the charge in optimizing our use of Braze, exploring new features, and ensuring data integrity.

• Cross-Functional Collaboration & Agency Management: Work seamlessly with our product marketing, content, customer, and events teams to ensure CRM initiatives are fully executed. Crucially, you'll partner with our external agency, guiding them on specific execution

• Data-Driven Insights & Optimization: Dive deep into CRM performance data from Braze and other sources (e.g., Salesforce, Sigma). You'll share in-depth analyses, identify key trends, uncover opportunities for optimization, and provide actionable insights that directly influence marketing, sales, and product strategies.

What You’ll Bring

• ~8 years in CRM/Lifecycle marketing with a strong analytical and strategic focus.

• Deep, hands-on Braze expertise for campaign management, personalization, and analytics.

• Proven ability to develop and execute impactful CRM strategies that drive business growth.

• Proficiency Sigma is ideal for the success of the role

• Strong understanding of customer journeys and marketing KPIs.

• Excellent communication skills, adept at translating complex data into clear, actionable insights.

• Experience partnering and managing effectively with external CRM agencies.

This is a hybrid position in New York City (3 days a week in office)

Why Work at Abridge?

At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.

Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.

Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.

We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.

If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.

How we take care of Abridgers:

• Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.

• Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA.

• Paid Parental Leave: 16 weeks paid parental leave for all full-time employees.

• 401k and Matching: Contribution matching to help invest in your future.

• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

• Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.

• Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.

• Compensation and Equity: Competitive compensation and equity grants for full time employees.

• ... and much more!

Diversity & Inclusion

Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

Staying safe - Protect yourself from recruitment fraud

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring tothis article. Please exercise caution and cease communications if something feels suspicious about your interactions.