Senior Partner Operations Manager

Hi, I’m Alex, Director of Revenue Operations at Customer.io, and I’m looking for a Senior Partner Operations Manager to help us scale and optimize our partner motion across systems, programs, and people.

In this role, you’ll be a strategic partner to our partner, revenue, and enablement teams—owning the infrastructure, data, and programs that make it easier for our partners to drive results. From building onboarding experiences to refining performance metrics, you’ll play a critical role in shaping how we enable and operationalize our partner ecosystem.

If you love building systems that create clarity, thrive on cross-functional collaboration, and are energized by supporting partner-facing teams with the tools and insights they need—you’ll feel right at home here.

Some things you'll do

• Design and execute operational strategies that scale our partner programs and drive measurable impact
• Build and optimize the systems and infrastructure behind partner enablement—including CRM/PRM workflows, deal registration, and performance tracking
• Lead onboarding and certification programs that accelerate partner time-to-value
• Create training materials, technical guides, sales playbooks, and certifications tailored to partner roles and responsibilities
• Develop reporting frameworks and dashboards to track partner engagement, pipeline contribution, and overall program health
• Collaborate with Revenue Operations to build seamless internal processes for partner lead handoffs and co-selling workflows
• Deploy and manage partner learning platforms (e.g., LMS) and tools for certification tracking
• Partner with Product and Product Marketing to ensure partner-facing content is accurate, compelling, and up-to-date
• Work closely with Sales leadership on joint pipeline strategy, enablement gaps, and go-to-market alignment

About you

• You bring a strong mix of strategic thinking and operational execution—you love designing programs that actually work
• You’re analytical and comfortable diving into messy data to uncover insights that shape partner performance
• You’ve built infrastructure and processes around partnerships, and understand the levers that help channel programs succeed
• You thrive in cross-functional environments and are equally effective working with Enablement, RevOps, Sales, and Product teams
• You’re energized by supporting others—making it easier for teams to go to market through clarity, structure, and enablement
• You’re a strong communicator who knows how to influence across teams, levels, and functions
• You’re adaptable, resourceful, and comfortable in environments where not everything is figured out yet

What we're looking for

• 5+ years of experience in partner operations, partner enablement, revenue operations, or a related field
• Proven experience building and optimizing partner programs, tools, and systems (PRM/CRM)
• Strong analytical skills with the ability to interpret data and drive actionable insights
• Experience building Ideal Partner Profiles, coverage models, or acquisition strategies is a plus
• Experience working with Salesforce and BI tools (Looker, Tableau, Power BI)
• Highly proficient in Excel and SQL for reporting and modeling
• Deep understanding of sales methodologies, pipeline management, and go-to-market strategy
• Excellent communication and stakeholder management skills—you’re just as confident facilitating a training as you are building a dashboard

Why this role matters

Our partner motion is a key part of our growth strategy—and we’re just getting started. You’ll be at the heart of how we scale, enable, and support our partners so they can deliver value to customers and grow with us. If that sounds exciting, we’d love to hear from you.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,800 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

Customer.io is committed to providing highly competitive cash compensation, equity, and benefits. We are offering a starting salary of $137,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.

At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

Here's what you can expect from our hiring process:

1. 30-minute video call with a Recruiter
2. 60-minute video call with the Hiring Manager
3. Take Home Assignment
4. Assignment Review Call with two potential team members
5. Final Interview

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].