Headway
Senior Partner Success Associate
Job Summary
The role involves supporting and growing care partnerships within a mental healthcare technology company, focusing on building strong relationships with health systems and clinics. Candidates should have at least 3 years of healthcare experience, with a background in Customer Success or strategic external roles, and be adept at data-driven insights and cross-functional collaboration. The position emphasizes relationship management, strategic engagement, and supporting company growth initiatives. It offers a comprehensive benefits package and the opportunity to contribute to improving mental healthcare access nationwide.
Required Skills
Benefits
Job Description
Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.
1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.
Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 45,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.
We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About The Role
Headway is scaling our care partnerships across the US and we’re hiring a Senior Partner Success Associate, Care Partnerships, to both support the growing number of partners that entrust Headway with connecting their patients with our high quality, behavioral health network.
You’ll work cross functionally with internal teams (Strategy, Product, Operations) to ensure our care partners remain excited to work with Headway, while also deepening external health system, medical clinic, and strategic partner relationships to identify avenues for deeper partnership. This is an exceptional opportunity to own high-impact objectives at a rapidly scaling, mission driven company.
You will:
- Be responsible for the happiness of our care partners and clinicians
- Create new strategies to engage with clinicians that refer to Headway
- Support the team in preparing for executive meetings with partners
- Build and grow relationships with care partners’ (health systems, medical clinics, and other strategic partners) teams and leadership
- Leverage data to generate insights and identify new opportunities for partnership growth
- Collaborate with cross functional, internal stakeholders to deliver insights to inform product and operations strategy
You will love this role if:
- You have a minimum of 3+ years of experience in the healthcare space, preferably in roles within Customer Success, or in Strategic Customer-facing roles
- You bring deep exposure to health system or provider group models and economics
- You are a relationship builder, and delight in forging meaningful bonds across all levels of an organization
- You thrive in ambiguity, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy
- You are operationally excellent, able to manage multiple high impact customers and large volume of moving pieces without breaking a sweat
- You seek an environment that fosters individual growth through open-feedback and high-autonomy
- You are motivated by the opportunity to face off against one of our generation’s defining problems: access to mental healthcare
Compensation and Benefits:
The expected base pay range for this position is $84,320 - $124,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.
We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.
Benefits offered include:
- Equity Compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave for eligible employees
- Carrot Fertility annual reimbursement and membership
- 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
- Flexible PTO
- Employee Assistance Program (EAP)
- Training and professional development
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.
Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway employees work remotely across the US, with the option to work from offices in New York City, San Francisco and Seattle. Headway participates in E-Verify. To learn more, click here.
Headway
A platform connecting patients with mental health providers, simplifying access to therapy and psychiatric care.
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