Senior Payroll Coordinator

See yourself at Twilio

Join the team as our next fully remote Senior Payroll Coordinator based in India!

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

Twilio is looking for a talented and results driven person who is passionate about US Payroll and who lives the Twilio Magic.

They also have outstanding communication skills, both written and verbal, and the ability to advocate for a position while maintaining a collaborative, and open-minded approach. Someone who is a champion of streamlining processes and sees projects through to completion. We are looking for someone who enjoys and thrives in a fast-paced environment, has zealous attention to detail, good judgment, and is dedicated to providing excellent customer service.

Responsibilities

• APJ(Singapore, Australia, Japan, India) payroll processing with help of payroll vendors.
• After necessary training, support the international payroll processing for multiple countries.
• Oversee the payroll processing and management of assigned payrolls.
• Follow standard processes and controls to ensure continuous compliance.
• Preparation of vendor payroll input templates for payroll input and loading to vendor UI platform.
• Act as a point of contact for all payroll related queries from employees in India and other assigned countries.
• Effectively collaborate with the payroll vendor to ensure that all pay impacting transactions are collected, processed, and reported timely and accurately.
• Assist the Accounting Team with payroll journal and accrual preparations and the reconciliations of payroll general ledger balances.Adhere to all legal and internal deadlines.
• Maintain relationships with key stakeholders and provide support and input when required.
• Act as a point of contact for all payroll related queries from employees for other assigned payrolls.
• Help maintain documentation of all payroll SOPs ensuring consistent and accurate processes.
• Deliver excellent employee experience in relation to ServiceNow queries.
• Understand employment tax requirements relating to compensation and benefits, including equity.
• Highlight the problems if anything is not going well.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5 plus years of experience managing payroll processing knowledge.
• Bachelor’s degree in Finance or another relevant field
• Discipline and ability to meet tight deadlines, and prioritize competing workloads
• Excellent written, and verbal communication skills in English.
• Very strong analytical and problem-solving skills while keeping customer experience top of mind
• Experience in APJ payrolls in jurisdictions.

Desired:

Excellent Excel and Vendor management experience.
Workday and Service now application Knowlede preferred.
Equity and Benefits Processing experience preferred.

Location

This role will be remote,based in India . Minimal travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.