Senior Product Designer

At Ada, we believe that as businesses scale, customer service should feel more personal—not less. Our AI-native platform helps companies automate high-quality conversations across every channel, turning support into a driver of growth.

We’re looking for a Senior Product Designer to join the Performance Team—the stewards of Ada’s reasoning engine. This is the system that determines how Ada problem solves, responds, and continuously improves. It is not a single feature or model—it’s the intelligence behind every interaction. In this role, you’ll design the frameworks and experiences that make Ada’s reasoning not only effective, but observable, improvable, and deeply human-centered.

You’ll think beyond pixels—mapping how systems behave, how confidence is conveyed, how AI learns from real interactions, and how trust is built over time. Your work will shape both how our AI operates and how people experience that intelligence, across every modality and moment.

What You'll Get To Do

• Design Ada’s thinking patterns – Work on the systems that govern decision-making and resolution across conversations, ensuring Ada delivers high-quality support that feels intuitive and complete.
• Architect feedback loops – Build mechanisms that allow Ada to learn from user signals, agent input, and conversation outcomes—improving over time across modalities like chat, voice, and email.
• Surface meaningful performance signals – Help users understand why Ada made a choice, how well it worked, and what’s improving—without overwhelming them with data or internals.
• Partner across teams – Collaborate with the designers, PMs, engineers, and ML scientists working on Ada’s different surfaces to ensure improvements to the reasoning engine are cohesive, consistent, and multi-channel (voice, chat, email) by default.
• Bring abstract systems to life – Translate fuzzy problems into structured experience flows, conceptual models, and polished interactions—always grounded in user understanding and system behavior.

About You

• 5+ years of product design experience, including shipping complex or systems-level work in a product environment.
• A systems thinker with a strong interaction design foundation – You’re excited by the challenge of designing how something works, not just how it looks.
• Comfortable with ambiguity and complexity – You know how to break down abstract problems, explore multiple paths, and make thoughtful tradeoffs.
• Deeply user-centered – You advocate for clarity, trust, and empowerment in how users interact with intelligent systems—even when things go wrong.
• Fluent collaborator – You thrive in highly cross-functional settings, and you’re skilled at bringing together ML scientists, engineers, and modality teams to shape cohesive experiences.

Bonus points if you have

• Experience designing for AI/ML-powered systems or reasoning-based experiences
• Exposure to conversational interfaces or multi-modal interaction design
• A background in interaction design, cognitive systems, or service design
• A thoughtful perspective on how people and AI can collaborate to solve complex problems

We’re a team of curious, focused builders who care about the deep why and always finding ways to improve. If this role excites you—even if your experience doesn’t line up exactly with every requirement—we’d still love to hear from you.

Benefits

• Competitive salary and generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan

Perks

• Flexible work schedule
• Remote-first, In-person friendly work environment with WFH budget
• Paid parental leave for Canadian and U.S. residents
• Development opportunities

The expected salary range for this position is $135,000 to $160,000. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.-NS1