Upstart
Senior Product Designer, Auto Retail
Job Summary
The Senior Product Designer, Auto Retail at Upstart is responsible for leading end-to-end user experience design, collaborating with product managers and engineers to develop mobile and desktop products. The role involves exploring complex problems in auto retail, conducting user research, and building high-quality, usable products while contributing to design systems. Candidates should have 7+ years of experience solving complex problems, strong design thinking, and the ability to thrive in fast-paced, ambiguous environments. The position offers remote work, competitive benefits, and opportunities to impact auto lending technology.
Required Skills
Benefits
Job Description
About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!
The Team
At Upstart Auto Retail, we are creating a next gen auto retail lending platform from the ground up. The Auto Retail team operates with a startup mentality, and we are looking for our next designer. We need someone that is willing to push through problems quickly, be decisive, and utilize any resources available to create high quality products resulting in delightful customer experiences. As the Senior Product Designer, Auto Retail at Upstart, you will partner with product managers and engineers to shape a rapidly growing product that is being used on mobile, and desktop devices. You’ll report directly to the Director of Product Design, and partner closely with another auto designer driving research and design strategy, and design execution across auto retail and lending.
Position Location - This role is available in the following locations: Remote
Time Zone Requirements - This team operates on the East/West Coast time zones.
Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
How you’ll make an impact:
- Lead the user experience of products end-to-end, including contributing to product strategy, design research, and measuring success of your shipped products
- Explore complex, ambiguous problem spaces in the auto industry and collaborate with internal and external teams to wrap your head around customer and business problems
- Push creative boundaries while simultaneously contributing to and helping manage our design system
- Build and ship products that are unmatched in usability and function
- Are able to conduct user research utilizing a variety of methods
What we’re looking for:
- Minimum requirements:
- Have 7+ years of solving complex problems and use your refined design process to continuously improve product throughout its lifecycle
- Are capable of diligently navigating the dynamic relationship between user needs and business requirements
- Thrive in complicated problem spaces, and design UX flows utilizing your design thinking excellence
- Think at a systems level and consider every touch point of the user journey
- Value high quality well crafted visual design, and care deeply about the small details
- Have ample experience shipping both enterprise and consumer facing products
- Flexible and able to adapt in a fast paced environment
- Must be comfortable with making product design decisions with limited and/or conflicting data
- Preferred qualifications:
- Experience designing for auto retail experiences including B2B and/or B2B2C
- Experience in regulated industries such as fintech, healthcare, or enterprise software.
- Deep understanding of accessibility, compliance, and regulated product design
- Track record of improving product performance through design
- Experience working within and contributing to design systems
- Commitment to accessibility and inclusive design standards
What you'll love:
- Competitive Compensation (base + bonus & equity)
- Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday, vacation, sick and safety leave
- Supportive parental, family care, and military leave programs
- Annual wellness, technology & ergonomic reimbursement programs
- Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
- Catered lunches + snacks & drinks when working in offices
#LI-REMOTE
#LI-MidSenior
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]
Upstart
A lending platform using AI to provide personal loans and credit solutions with a focus on fair and fast approvals.
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