Senior Product Manager, VPN

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser, and Pocket, a service for keeping up with the best content online. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.

About this team and role:

Mozilla’s Security Product team champions online privacy and security, rooted in the Mozilla Manifesto principle that these rights are crucial, not optional. We are seeking an experienced Senior Product Manager to lead Mozilla VPN, a trusted, audited, and open-source product dedicated to protecting users' privacy by securing their network connections. Mozilla VPN encrypts users’ data and masks their IP addresses, safeguarding their identity and sensitive information from prying eyes. Available across Windows, macOS, Linux, Android, and iOS, Mozilla VPN offers a seamless, cross-platform experience for users who prioritize privacy and security.

Are you a forward thinking product leader? Does advocating for online privacy align with your personal mission? Do you thrive in driving new product initiatives from inception to success?

Our inclusive culture values participation, innovation, and collaboration from diverse perspectives. Join us as we create robust security tools, develop web services, APIs, front-end experiences, browser extensions, and client applications.

What You'll Do:

• Define and own the product vision, strategy, and roadmap, consistently ensuring alignment with Mozilla’s goals, mission, and values.
• Gather, document, and prioritize product requirements, bringing the product vision to life all the way to the feature level.
• Collaborate with your engineering counterparts to maintain a well-balanced product backlog that aligns with the long-term vision with near-term feature development and addressing of the technical debt.
• Conduct in-depth market and competitive research to inform product decisions and uncover new growth and/or differentiation opportunities.
• Define and monitor key performance indicators to measure product success.
• Provide clear and impactful product updates to executives, ensuring organizational alignment and understanding across all levels.

What You’ll Bring:

• Passion for public privacy protection and alignment with Mozilla’s mission
• Demonstrated experience as a product manager, having worked on early-stage products
• Experience in subscription-based SaaS products and proven results in leading Product Led Growth (PLG) initiatives.
• Proven collaboration with UX and Engineering teams, guiding the software development process
• Ability to simplify complex, interconnected problems, creating clarity for your team and partners
• A track record of using a data-driven approach to identify issues, make decisions, set goals, and track progress
• Experience issuing effective communication and engagement with multiple partners, including periodic updates to Leadership
• A proven ability to work effectively and collaboratively with your cross functional partners
• Experience with data extraction and visualization tools (e.g. SQL, Looker, Excel)
• Curiosity, adaptability, and a desire to learn and develop.
• Your full and authentic self!

Bonus Points:

• MBA or relevant certification in Product Management
• Background in digital security products - preferably open-source
• Hands-on experience in running experiments, analyzing outcomes, and iterating for product improvement
• Experience working in an Agile environment and using Jira, Looker and Confluence

What you’ll get:

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at [email protected] to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Group: C

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Req ID: R2687