Inovalon
Senior Product Operations Manager
Job Summary
The Senior Product Operations Manager oversees business operations and program management within a healthcare-focused organization. Responsibilities include managing projects, coordinating with cross-functional teams, and improving operational efficiency while ensuring compliance with policies and regulations like HIPAA. The role requires strong analytical, communication, and stakeholder management skills, along with experience in product analytics and process improvement. A background in healthcare or product management is favored, with a focus on driving strategic and operational success.
Required Skills
Benefits
Job Description
Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
Business Unit: Provider
Overview: The Senior Product Operations Manager combines operational responsibility and program management discipline to support business operations, strategic road map, and budget. This role will work closely with Product Leadership, Client Services, Technology and Engineering, Finance, and Business Development, areas to drive the successful delivery of client contractual obligations, and track performance metrics against overall corporate objectives, client, product, and team goals.
Duties and Responsibilities:
- Establish and maintain positive relationships with key stakeholders, management and external partners;
- Identifies key issues, gaps or problems and owns resolution, continuously improves the operation from both quality and cost perspectives;
- Partner cross-functionally to accomplish organizational objectives and ensure successful operational implementations;
- Oversee all operational projects; works with the Product Management Team and Leadership who owns and drives multiple simultaneous initiatives to successful completion, while remaining on budget;
- Drive key work products, in addition to the successful management of the operation, includes (but not limited to) business case development, department and product line budgets/ costs, Governance of Process, Procedures, Tools, forecasting work and staffing needs, etc.;
- Lead and/or participate in key operational improvement such as product performance measurement and process/technology enhancement planning;
- Contribute to executive level reporting to support leadership decisions; Lead and/or participate in key department and client oriented operational improvements such as productivity improvement, activity reporting, dashboard management and process/ technology; and
- Serve as subject matter expert for Senior Management of assigned Product and Operational areas.
- Maintain compliance with Inovalon’s policies, procedures and mission statement;
- Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
- Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company.
Job Requirements:
- Experience with Software Development Lifecycles
- Proven ability to quickly grasp new concepts, plan work and execute projects in a fast-paced environment;
- Effective verbal and written communications skills with an ability to interact at any level;
- Exceptional portfolio management and business analytics to lead process improvement initiatives;
- Detail oriented, Entrepreneurial, and a preference for being held accountable for results;
- Analytical skills with an interest and aptitude for understanding both business, technical aspects of the business;
- Ability to work with minimal supervision and tight deadlines and manage multiple priorities;
- Exceptional knowledge of Microsoft Office products including Word, Excel, Sharepoint, and MS Lists
- Experience with Product analytics and PowerBI or similar tools
- Superior problem-solving, analytical and critical thinking skills
- Experience with Gainsight, Pendo, or similar tools
- Understanding of Product Management principles
- Previous Product Management experience is a plus
- Previous Healthcare experience is a plus
Education:
- Bachelor’s Degree or equivalent experience required
Physical Demands and Work Environment:
- Sedentary work (i.e. sitting for long periods of time);
- Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
- Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
- Subject to inside environmental conditions; and
- Travel for this position will include less than 5% locally usually for training purposes.
Inovalon Offers a Competitive Salary and Benefits Package
In addition to the base compensation, this position may be eligible for performance-based incentives.
The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That’s why Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more.
If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.
By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.
Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.
To review the legal requirements, including all labor law posters, please visit this link
To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link
Inovalon
A technology company providing data-driven solutions for healthcare organizations to improve patient outcomes and operational efficiency.
See more jobsSafe Remote Job Search Tips
Verify Employer Thoroughly
Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.
Never Pay to Get a Job
Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.
Safeguard Your Personal Information
Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.
Scrutinize Communication & Interviews
Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.
Beware of Unrealistic Offers
If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.
Insist on a Formal Contract
Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.