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Cresta

Senior Software Engineer, Frontend (Insights)

Job Summary

Cresta is seeking a Senior Full-Stack Engineer with a focus on frontend development to help build a customer data platform and enhance customer engagement. The role involves designing software architecture, developing high-quality code for both frontend and backend, and working with various tools to ensure scalable and reliable applications. Candidates should have experience with modern front-end frameworks like React.js, APIs, and database optimization. The position offers benefits such as health plans, wellness allowances, remote work support, and paid time off.

Required Skills

CI/CD
Node.js
Documentation
Distributed Systems
TypeScript
Go
Observability
Monitoring
Full-Stack Development
Frontend Development
Test Automation
Query Optimization
API Development
REST
Software Architecture
RPC
WebSockets
Logging
React.js
Webpack
Database Schema Design

Benefits

Paid Time Off
Paid Parental Leave
Medical Insurance
Dental Insurance
Vision Insurance
Work from Home Stipend
Health & Wellness Allowance
Lunch Reimbursement

Job Description

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform,Tim Shi, an early member of Open AI.
We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

About the role:

Cresta Insights: As a Senior full-stack engineer, with a front-end focus, you will be at the forefront of shaping the future of customer engagement! As we work towards our vision, you'll be instrumental in delivering timely, actionable insights that drive business growth from day one. We're building a state-of-the-art Customer Data Platform, visualizing relevant insights for businesses post-onboarding and guiding customer engagement across all touch-points. Be part of the team that's redefining the way businesses connect with their customers!

Responsibilities:

  • Work with the product manager to define and detail the product requirements
  • Define software architecture and design matching the requirements
  • Write and push high-quality code efficiently for both the frontend and backend
  • Apply synchronous and asynchronous design patterns
  • Scale distributed applications
  • Identify and leverage opportunities to improve general engineering productivity
  • Integrate with various tools for CI/CD, test automation, monitoring, logging, documentation
  • Develop multi-tier scalable, high-volume performing, and reliable user-centric applications that operate 24x7

Qualifications We Value:

  • A deep understanding of the modern front-end ecosystem and experience applying frameworks/tools (React.js, Webpack, and Node.js) and patterns to complex, production web applications
  • Comfortable defining and building robust APIs with a strong understanding for different protocols like Websockets, REST, RPC frameworks, etc
  • Experience with database schema design and an understanding of query performance that translates to performant, scalable, and reactive products
  • Deep appreciation for building applications with observability as a first-class principle and familiarity with application performance monitoring
  • Preferably extensive experience coding in TypeScript and Go
Perks & Benefits:
  • We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
  • Paid parental leave to support you and your family
  • Monthly Health & Wellness allowance
  • Work from home office stipend to help you succeed in a remote environment
  • Lunch reimbursement for in-office employees
  • PTO: 3 weeks in Canada

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]

Interested in this job?

Application deadline: Open until filled

Logo of Cresta

Cresta

Cresta was founded with the goal of using AI to help people learn high-value skills and in doing so, make business radically more productive. Cresta’s team of world-renowned AI thought leaders, industry experts, and top-tier investors lean on experience from scaling companies like Google, Facebook, and Open AI on our march towards helping professionals become experts on day one.

See more jobs
Date PostedMay 28th, 2025
Job TypeFull Time
LocationToronto, Canada (Remote)
SalaryCompetitive rates
Exciting remote opportunity (requires residency in Canada) for a Senior Software Engineer, Frontend (Insights) at Cresta. Offering competitive salary (full time). Explore more remote jobs on FlexHired!

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