Senior Software Engineer, Platform

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As a Senior Software Engineer, Platform at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

We're seeking an experienced Senior Software Engineer, Platform who is passionate about modernization, platform engineering, and developer experience. This role will involve both proactive architectural improvements and reactive troubleshooting, ensuring our platform is both stable and future-proof.

You should be comfortable diving into a complex, multi-sided application to identify unmaintainable code, develop a thoughtful plan to improve it, and drive that plan through to execution. You’ll also collaborate with product teams to get ahead of big, abstract technical challenges that are critical for long-term success.

What technologies will you work with?

We use a combination of well established and more recent technologies, always innovating, always experimenting. We’re open to new ideas and novel approaches! Our current tech stack is:

• Backend: PHP/Laravel, MySQL, Docker, AWS (SQS, ElastiCache, RDS)
• Frontend: React, Nextjs, Twig (php templates), Tailwind, jQuery, SCSS, HTML & CSS

What will you do?

• Contribute to the migration of our monolithic PHP application with server-side rendered pages into a scalable API layer that powers our Nextjs frontend.
• Refactor and modernize our existing multi-sided application, progressively wrapping it in Laravel for better tooling, maintainability, and scalability.
• Improve engineering velocity by identifying and resolving bottlenecks that slow down development across teams.
• Engage with developers to understand where code is breaking, what’s hard to change, and where technical debt is making development inefficient.
• Implement and optimize core services such as authentication, login, and other foundational platform components.
• Collaborate with product teams to anticipate large-scale technical needs and design solutions that don’t directly impact product delivery but are essential for long-term growth.
• Write clean, scalable, and maintainable code, ensuring best practices in security, performance, and reliability.
• Participate in architectural discussions to drive strategic decisions around infrastructure, scalability, and platform evolution.
• You will care and be involved in our product, mission, and success - way beyond checking off development tasks.
• You will enjoy great teamwork and lots of fun.

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Can I work remotely?

Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.

Requirements

• 5+ years of experience in platform development, with a deep understanding of web development principles.
• Strong experience in PHP, Laravel, MySQL, and RESTful API development.
• Experience modernizing legacy systems and migrating to more scalable architectures.
• Deep SQL knowledge, including database design, complex queries, and optimization.
• Experience with authentication and security best practices.
• Ability to debug, refactor, and optimize a multi-sided platform to improve efficiency and scalability.
• Proficiency in Git and working within a team-based development environment.
• Deep understanding of web development concepts and principles.
• Ability to learn quickly and pick up new skills independently.
• Get-things-done attitude with eagerness to build something great.
• Must be able to legally work in the US.
• Ability to travel to our San Jose, California offices up to three times per year and to an additional company offsite.

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company
• Competitive compensation
• Holistic perks program (including free therapy, employee wellness, and more)
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• The chance to build something that changes lives – and that people love
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers

The base salary range for this position is $130,000 - $185,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.