Senior Specialist, Inside Delivery Operations

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Design, build, and document the operating model for a centralized inside delivery team supporting high-volume vehicle deliveries nationwide.
• Create a scalable operations playbook to support tens of thousands of direct-to-consumer deliveries annually, ensuring standardization across key customer touchpoints.
• Lead the hiring and onboarding of a team of Inside Delivery Specialists responsible for guiding Scout customers through every stage of the delivery journey.
• Ensure every customer receives a white-glove experience backed by real-time expert support for registration, trade-in, financing, logistics, and vehicle readiness issues.
• Establish team KPIs and performance dashboards to ensure operational excellence and continuous improvement.
• Partner cross-functionally with the field delivery, transactions, funding, product, and customer experience teams to deliver a consistent and seamless purchase-to-delivery flow.
• Develop contingency plans to resolve delivery disruptions quickly, efficiently, and in a customer-centric manner.
• Leverage digital tools, automation, and training to reduce manual work and elevate the customer experience.
• Act as a customer advocate and feedback channel to help improve Scout’s digital purchase and delivery journey.
• Maintain documentation and training guides for standard operating procedures and continuously iterate based on team and customer input.

Location & Travel Expectations:

• This role will be based remotely within the United States. This role is not eligible for remote work in New York City.
• The responsibilities of this role require attendance in office with in-person meetings and events regularly.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Bachelor’s Degree preferred.
• Minimum of 5 years of experience in delivery operations, customer experience, or sales operations — with strong preference for experience in direct-to-consumer automotive delivery.
• Proven ability to build and lead teams in a high-volume, customer-facing environment.
• Deep understanding of DTC automotive sales operations, including the digital-to-physical customer journey.
• Ability to design scalable operational systems and troubleshoot complex, cross-functional issues.
• Collaborative and organized approach to project management and change implementation.
• Excellent written and verbal communication skills; capable of translating complex issues into clear solutions.
• Experience working with CRM tools, logistics platforms, and process automation systems.
• Passion for delivering outstanding customer experiences through operational excellence.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting – with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $120,000.00 - $145,000.00

Initial California base salary range = $132,000.00 - $159,500.00

Internal leveling code: IC8