Motive
Senior Systems Administration Specialist
Job Summary
The Senior Systems Administration Specialist at Motive is responsible for supporting and managing Salesforce and related enterprise systems for various internal teams. The role involves troubleshooting, user management, configuring profiles, and handling system enhancements, with a focus on delivering real-time issue resolution. Candidates should have experience in user-facing technical support, particularly with Salesforce, and possess strong troubleshooting and management skills. The position offers an opportunity to work with integrations and impact company growth in a fast-paced environment.
Required Skills
Job Description
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role:
As a Senior Systems Administration Specialist at Motive, you will be responsible for administration, management and support of our Salesforce and integrated Enterprise Systems applications used by our customers and internal Sales, Sales Operations, Marketing, Marketing Operations, Customer Success, Customer Support and Finance teams. You will have the opportunity to work with integrations as we expand our suite of applications.
You will be joining a dynamic and fast paced team of experienced Salesforce Administrators and Developers. We will work closely together to design the best solutions for our users, and make the best technical decisions for our company that will significantly impact Motive’s growth and global expansion.
What You'll Do:
- Provide real-time support for issues related to Salesforce and other integrated platforms; troubleshoot, escalate, and resolve issues promptly reported on the Enterprise Systems Service Desk.
- Administer and support Salesforce.com, including but not limited to user management, data import/update, bug investigations, and enhancements.
- Manage end-user profile configurations, reporting, dashboards, and permissions.
- Oversee the onboarding for the Enterprise Systems Tech-Stack.
- Analyze and prioritize enhancement requests and implement appropriate changes and/or escalate to the change advisory board when necessary.
- Manage workload and projects, many on a time-sensitive basis, while maintaining accuracy and strong attention to detail.
- Create and update documentation for different audiences within the team.
What We're Looking For:
- Must have prior experience in a user-facing technical support, application support, or Service Desk role.
- Requires at least 2 years of hands-on experience using and providing first-line support for Salesforce, with a focus on assisting end-users with their day-to-day tasks and issues.
- Salesforce Associate Certification is required.
- Familiarity with the standard user functions of Salesforce Sales Cloud and Service Cloud is required.
- Strong troubleshooting skills with the ability to diagnose and resolve user-reported application problems.
- Proven ability to independently manage a ticket queue, set priorities, and handle multiple requests accurately and efficiently.
- A technical background with a general understanding of business systems is necessary.
- A Salesforce Administrator certification is a plus, but not mandatory.
- Experience assisting users with related systems like NetSuite or Zuora is a plus.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here .
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
#LI-Remote
Motive
Motive provides an integrated platform to help improve the safety, productivity, and profitability of fleet operations for the physical economy.
See more jobsSafe Remote Job Search Tips
Verify Employer Thoroughly
Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.
Never Pay to Get a Job
Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.
Safeguard Your Personal Information
Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.
Scrutinize Communication & Interviews
Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.
Beware of Unrealistic Offers
If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.
Insist on a Formal Contract
Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.