Kong
Senior Technical Writer
Job Summary
The role of Senior Technical Writer at Kong involves creating clear and concise technical documentation such as user guides, deployment guides, API references, and tutorials in collaboration with engineers, product managers, and UX designers. The candidate should have over 4 years of experience writing technical content for developers and enterprise admins, with comfort in working asynchronously with global teams. The position emphasizes testing content within the product, a focus on user needs, and continual personal and process improvement. A willingness to learn new models like docs-as-code and to adapt within a fast-growing, innovative environment are key.
Required Skills
Benefits
Job Description
Senior Technical Writer
EU Remote
Kong is building the future of API management for developers. We’re a fast-growing, well-funded company with happy customers and motivated employees. Join our friendly, fast-moving Docs team in delivering content that helps our users succeed in their goals.
We own the full docs stack, from the foundational platform, through supporting contributions from across the company, to leading initiatives that advance our content and usability. We regularly get hands-on with the product, ensuring that the content we produce is accurate (and becoming product experts in the process).
We’re looking for a Senior Technical Writer who is excited by having a variety of projects in their queue, who is either comfortable with, or wants to learn a docs-as-code delivery model, and who is ready to be an integral part of a rapidly-growing company.
- Use the Product: One of our core rules is you can’t ship a doc unless you’ve successfully tested what’s written.
- Focus on the End User: Write deployment and configuration guides, user guides, API and command references, tutorials, and best practices guides based on real world user needs
- Collaborate: Shipping great docs is a team game. Work with writers, engineers, product managers, and UX designers to develop clear and concise technical content. Then work with technical support staff, field specialists, and the community to develop it even further.
- Continually improve: Both the documentation, and yourself. Whether it’s internal processes, tooling or new skillsets, this is a team that values improvement in all things.
- Empathy, curiosity, and a willingness to try new things, especially those outside of your comfort zone.
- 4+ years experience writing clear, concise technical material for developers and/or enterprise admins.
- Experience working asynchronously with teams distributed across the world.
- Candor. There are still things we can improve. We want you to help make the team better.
Kong has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. Compensation varies depending on a wide array of factors, including but not limited to specific candidate location, role, skill set and level of experience. Certain roles are eligible for additional rewards including sales incentives depending on the terms of the applicable plan and role. Benefits may vary depending on location.
About Kong:
Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). Loved by developers and trusted with enterprises’ most critical traffic volumes, Kong helps startups and Fortune 500 companies build with confidence – allowing them to bring solutions to market faster with API and service connectivity that scales easily and securely.
83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind!
For more information about Kong, please visitkonghq.com or follow @thekonginc on Twitter.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
#LI-LR1
Kong
Kong is the most widely adopted API gateway and service mesh, powering the world’s APIs for modern architectures. Accelerate development and productivity today!
See more jobsSafe Remote Job Search Tips
Verify Employer Thoroughly
Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.
Never Pay to Get a Job
Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.
Safeguard Your Personal Information
Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.
Scrutinize Communication & Interviews
Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.
Beware of Unrealistic Offers
If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.
Insist on a Formal Contract
Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.