PandaDoc
Senior UX Researcher (Maternity Cover)
Job Summary
This Senior UX Researcher role at PandaDoc involves partnering with design, product, marketing, and sales teams to conduct user research, analyze findings, and translate insights into actionable strategies. Candidates should have over five years of research experience, preferably in B2B SaaS, with strong knowledge of research methods and data analytics. The role emphasizes advocating for user needs throughout the product development process and supporting cross-functional collaboration. The position offers the opportunity to influence product strategy while fostering professional growth and contributing to a collaborative company culture.
Required Skills
Benefits
Job Description
As a Senior UX Researcher at PandaDoc (Growth track), you will play a key role in driving user-centric design and influencing product strategy. Leveraging your extensive research experience, you will collaborate with cross-functional teams, lead strategic projects, and contribute to the continuous improvement of our research processes. This is a maternity cover until May 2026.
In this role, you will:
- Partner with design, product, marketing, and sales colleagues to understand business needs, design appropriate research studies to generate user-focused insights, and translate those insights into actionable recommendations that inform innovation and execution.
- Plan, design and conduct user research studies, including surveys, in-depth interviews, focus groups, and concept/prototype testing. Conduct in-depth analysis of research findings to uncover insights and opportunities.
- Communicate and deliver compelling research findings and recommendations in the appropriate format for the relevant audience (e.g., reports, presentations, workshops) to shift the focus to our customers and drive product strategy.
- Engage with stakeholders to answer strategic business questions, fostering alignment and understanding across the Product organization.
- Advocate for the user throughout the product development process, ensuring user needs are a top priority.
About you:
- 5+ years of research experience, ideally from a similar industry, working in B2B SaaS companies with a strong emphasis on research and product-led growth. Background in research, psychology, statistics, human-computer interaction, interaction design or a related field.
- Deep understanding of common and emerging research methods and data analytics, with the ability to independently create and execute multi-method research roadmaps for large-scale complex projects.
- Ability to analyze existing research from multiple internal and external sources to arrive at a clearly articulated, informed opinion.
- Experience advocating for customers' needs within cross-functional teams by delivering effective written reports, engaging presentations, crisp summaries, interactive workshops, and visual artifacts.
- Proficient at building trust and confidence with stakeholders and pushing back to support better outcomes for users or customers. Can demonstrate consistent use of UX research to influence decision-makers to change product strategies and roadmaps.
- Demonstrated growth mindset, adaptability, and perseverance in solving challenging problems.
- Passion for guiding and supporting junior colleagues, as well as individuals who may not have a background in research, by sharing knowledge, providing guidance, and fostering professional development
- Advanced verbal and written English skills.
Company Overview:
PandaDoc empowers more than 60,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more. For more information, please visit https://www.pandadoc.com.
Company Culture:
We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.
Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers.
Check out our LinkedIn to learn more.
PandaDoc
PandaDoc streamlines proposals, quotes & other business document workflows - Trusted by 50K+ Clients - SOC 2, HIPAA & GDPR Compliant!
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