Moovx
ServiceNow ITSM Consultant
Job Summary
The role involves implementing and configuring ServiceNow ITSM modules with a focus on transitioning to Out-of-the-Box setups. The candidate should have extensive experience in ServiceNow configuration, workflows, and ITIL best practices, along with skills in data migration and user training. Knowledge of Nuvolo FSM and asset management solutions is also valuable. This position offers the opportunity to work remotely across LATAM and engage in challenging projects with growth prospects.
Required Skills
Benefits
Job Description
Join the LATAM's most talented team!
Who we are
We are a global IT service company based in Uruguay serving humans like humans. Our main focus is on providing staffing and delivery team services to companies seeking a strategic partner for their products and services. Our mission is to revolutionize people’s lives through work, individually improving their world and our ecosystem.
In 2019, 2020, and 2021, Clutch awarded us the award for being one of the best B2B development companies in Latin America. The Manifest ranked us number 10 on its list of companies in Argentina. The Inter-American Development Bank (BID) verified us as a service provider in Latin America, and we are partners with CUTI.
We value collaborative, curious, results-driven people who take ownership. We embrace people who want to be themselves, have daily flexibility, grow, learn, and make a difference wherever the opportunity presents itself.
Right now we are looking for a Service Now ITSM Consultant to join our team!
About the Role
We are seeking a skilled ServiceNow ITSM Consultant to assist in transitioning IT Service Management (ITSM) processes back to an Out-of-the-Box (OOB) configuration. The ideal candidate will have extensive experience in ServiceNow ITSM implementation, configuration, and process optimization, ensuring alignment with best practices. Additionally, experience with Nuvolo will be valuable as the client may implement Nuvolo FSM (Field Service Management) in the future.
Key Responsibilities
-
Assess current ITSM configurations and identify customizations that need to be removed to transition to OOB ITSM.
-
Configure and optimize ServiceNow Incident, Problem, Change, Request, and Knowledge Management modules.
-
Collaborate with stakeholders to align ITSM processes with ServiceNow best practices.
-
Assist with data migration, UAT, and training to ensure a smooth transition.
-
Provide technical guidance on minimizing customizations while meeting business needs.
-
Support ServiceNow upgrades, testing, and enhancements post-migration.
-
Develop documentation and user guides to facilitate knowledge transfer.
-
Work with Nuvolo FSM to support asset and facilities management workflows integrated with ITSM.
-
Assist in the implementation of Nuvolo FSM, ensuring alignment with ITSM and enterprise asset management best practices.
Requirements
-
5+ years of hands-on ServiceNow ITSM implementation experience.
-
Strong expertise in ServiceNow configuration, workflows, and scripting.
-
Familiarity with ITIL best practices.
-
Experience in migrating customized instances to Out-of-the-Box (OOB) setups.
-
Strong communication skills to interact with technical and non-technical stakeholders.
-
Experience with Nuvolo FSM or similar field service/asset management solutions.
Preferred Qualifications
-
ServiceNow Certified System Administrator (CSA) or ITSM Implementation Specialist certification.
-
Nuvolo FSM experience or certification is a plus.
Fair decisions, free of bias:
We guarantee a Recruitment process based on skills, qualifications, and working experience. All candidates will be evaluated considering what they can do, avoiding bias, prejudices, and every type of discrimination.
What we offer:
-
Competitive salaries throughout LATAM (USD).
-
Possibility of working 100% remote from anywhere in LATAM.
-
Possibility of joining a new team with great challenges and growth prospects.
👨💻 Apply and start now!
Moovx
We provide world-class solution in Software and Apps Development, Staff Augmentation and IT services. Based in Uruguay, Argentina and Chile to the world.
See more jobsSafe Remote Job Search Tips
Verify Employer Thoroughly
Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.
Never Pay to Get a Job
Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.
Safeguard Your Personal Information
Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.
Scrutinize Communication & Interviews
Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.
Beware of Unrealistic Offers
If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.
Insist on a Formal Contract
Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.