Site Reliability Engineers (Observability)

Our Purpose

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

About the team

In Site Reliability Engineering (SRE), we drive and influence Xero to provide the most reliable experience for our customers. We are a global team based across New Zealand, Australia and the USA.

We combine software and systems engineering to enable engineers across Xero to build and support products that are observable, stable, performant, tolerant to failure, and operate as intended in the face of varying conditions.

Our team builds and implements sophisticated monitoring and remediation toolsets to support best in class observability, reliability, operational excellence and engineering productivity at Xero.

About the role

We’re looking for multiple engineers at Intermediate & Senior level to join our Observability team. In these roles, you will leverage your technical expertise to contribute to team deliverables and Xero-wide initiatives.

As a member of our Observability team, you will play a key role in improving system visibility, reliability, and performance across Xero. You’ll work closely with engineering teams to enable and empower them with the tools, standards, and best practices needed to build highly reliable and observable systems. You’ll develop and implement observability solutions, ensuring our products are resilient, scalable, and easy to monitor.

Your work will drive best practices in monitoring, logging, tracing, and metrics, empowering teams to build and operate high-quality software with confidence.

• Design and implement observability solutions that enhance system reliability, scalability, and performance while reducing operational toil.
• Develop and maintain monitoring, logging, and tracing tools, ensuring efficient and automated observability processes.
• Provide expert guidance and support to engineering teams on best practices, tooling, and troubleshooting for observability systems.
• Advocate for continuous improvement, driving adoption of SLOs, reliability best practices, and resilient engineering across Xero.
• Participate in on-call rotations, proactively addressing issues and improving the reliability of critical systems.

• Experience in improving operational outcomes for software systems in production, with a strong understanding of reliability and observability concepts in distributed systems and microservices
• Technical expertise in software development, with proficiency in one or more object-oriented programming languages (e.g., C#, JavaScript, Golang, or Python)
• Hands-on experience with observability tooling, including instrumenting applications and integrating with solutions such asNew Relic, Datadog, Dynatrace, SignalFX, SumoLogic, or Splunk
• Exquisite verbal and written communication skills, and collaboration, with the ability to build relationships, engage with stakeholders, and effectively convey complex ideas both verbally and in writing
• A proactive and adaptable mindset, thriving in fast-paced, high-growth environments with a strong bias for action, initiative, and problem-solving.

Why Xero?

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.