Twilio
Software Engineer, Technical Content
Job Description
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Software Engineer, Technical Content on the Developer Network.
About the job
This position is needed at Twilio to contribute to the technical education of every developer who visits the Twilio Blog, Twilio CodeExchange, or Twilio’s other developer-focused web properties.
The goal of this position is to strengthen and expand coverage of existing and emerging technologies and their intersection with Twilio products on the Twilio Blog and on Twilio CodeExchange using the Python programming language. Software Engineers of Technical Content must demonstrate and explain complicated programming topics in ways blog readers and CodeExchange users can easily understand. They ensure that developers using the Twilio platform are heroes of their own companies by inspiring and enabling them to successfully use Twilio’s products.
Responsibilities
In this role, you’ll:
- (60%) Publish one to three pieces of high quality, relevant, and engaging technical content on Twilio’s developer-focused web properties–the Twilio Blog and Twilio CodeExchange–per month by:
- Writing original, long form, code-based technical tutorials that meet strategic directives
- Enabling Python community developers to write their own tutorials
- Coding samples for common Twilio products and use cases in Python
- Keeping meticulous records of in-progress and published content and contributors in the team’s Airtable base
- (25%) Maintain, update, or sunset existing Python-based technical content on the Twilio Blog and Twilio CodeExchange on a weekly cadence
- (15%) Serve as the resident expert and content owner for the Python programming language by:
- Staying up-to-date on all language best practices and standards and ensuring all content in your language area adheres to them
- Researching and learning new technologies, frameworks, and tools within your language area
- Providing language-related guidance to other members of the Developer Network at large
- Writing tutorials explaining new language features, advancements, and evolutions
- Communicating with and overseeing the work of community developers writing for the Twilio blog in your language area
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 3+ years experience in Python development
- 2+ years writing experience, regardless of form (i.e. technical documentation, tutorials, blogs, creative endeavors, etc.)
- Can empathize with the developer that’s learning, including the joy of "It worked!" and the frustration of "Why is my code doing that?"
- Loves to write clean code and uses it to clearly and concisely tell a great narrative to readers.
- Has the self-motivation to work proactively rather than responding reactively to inbound tasks and Is comfortable working in a remote environment across timezones
Desired:
- Previous experience in a Developer Relations role or empowering others in the developer community through meetups, conference talks, mentoring, etc.
- Basic experience with or exposure to at least one other programming language
- An interest in creating other types of developer content such as video content
Location
This role will be remote and located in British Columbia, Ontario or Alberta, Canada.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
The estimated pay ranges for this role are as follows:
- Based in British Columbia. : $107,000 - $134,000 CAD
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
Interested in this job?
Applications are no longer being accepted for this job.
Twilio
Connect with customers on their preferred channels—anywhere in the world. Quickly integrate powerful communication APIs to start building solutions for SMS and WhatsApp messaging, voice, and email.
See more jobsSafe Remote Job Search Tips
Verify Employer Thoroughly
Research the company's identity thoroughly before applying. Check for a professional website with contacts, active social media, and LinkedIn profiles. Verify details across platforms and look for reviews on Glassdoor or Trustpilot to confirm legitimacy.
Never Pay to Get a Job
Legitimate employers never require payment for applications, training, background checks, or equipment. Always reject upfront payment requests or demands for bank details, even if they claim it's for purchasing necessary work gear on your behalf.
Safeguard Your Personal Information
Protect sensitive data like SSN, bank details, or ID copies. Share this only after accepting a formal, written job offer. Ensure it's submitted via a secure company system or portal, never through insecure channels like standard email attachments.
Scrutinize Communication & Interviews
Watch for communication red flags: poor grammar, generic emails (@gmail), vague details, or undue pressure. Be highly suspicious of interviews held only via text or chat apps; legitimate companies typically use video or phone calls.
Beware of Unrealistic Offers
If an offer's salary or benefits seem unrealistically high for the work involved, be cautious. Research standard pay for similar roles. Offers that appear 'too good to be true' are often scams designed to lure you into providing information or payment.
Insist on a Formal Contract
Always secure and review a formal, written job offer or employment contract before starting work or sharing final personal details. Ensure it clearly defines your role, compensation, key terms, and conditions to avoid misunderstandings or scams.