Wrike
Solutions Architect
Job Summary
The Solutions Architect role at Wrike involves leading complex customer engagements, translating business requirements into effective solutions, and designing API integrations with systems like Salesforce and BI platforms. The position requires extensive experience in project management, customer success, and technical expertise in APIs, programming, and digital transformation initiatives. Candidates should have strong communication skills, be able to coach and mentor teams, and possess a solid understanding of organizational processes and change management. Wrike emphasizes a collaborative, innovative culture with a focus on ownership, growth, and delivering value to customers.
Required Skills
Benefits
Job Description
About the Role:
We’re looking for self-motivated Solutions Architect who crave a challenge and feel energized to roll up their sleeves and help realize all the potential using Wrike products. Chart your own path and take healthy risks with the backing and support of our team culture.
Your Impact:
- Leading the most complex professional services engagements for Wrike customers.
- Work with both internal and external partners translating the customers' business requirements into workable solutions with Wrike as an integral part of the end-to-end workstream
- Working with customers to generate reference stories, and lead best practice creation
- Collaborating with Wrike’s Product and other teams to identify short-term solutions to issues/requests and influence Wrike's product roadmap.
- Collaborating with Sales, Sales Engineering, and Customer Success to ensure smooth handoffs before and after onboarding.
- Acting as Project Manager for large-scale engagements, maintaining timelines, delegating to both internal and client resources to ensure on-time delivery of deployment milestones, training, and launch.
- Scoping strategic Professional Services engagements and assisting the sales team in positioning the value of those services.
- Designing and implementing API integrations between Wrike and other solutions, such as BI, ERP, CRM, DAM, ITSM solutions etc.
- Brainstorming and coaching customers on KPIs and analytics needs to help measure business performance.
- Acting as a coach/mentor for team members in the organization.
- Self-educating on work management methodologies, productivity hacks, and sharing that knowledge with the rest of the team
Your Qualifications:
- Bachelor’s degree in Computer science/Math or Engineering
- 8+ years of professional experience in a customer facing environment, ideally with organizations adopting new software solutions and technologies.
- Strong Understand of Digital Transformation programs within large organizations
- Programming experience in Ruby/Python
- Outstanding verbal and written communication skills.
- Experience with Tableau or other BI Platform
- Proven experience in presentation skills to all levels of an organization, with the ability to present complex ideas in an engaging way, or dive into the technical detail as needed.
- Proven experience in integrating multi-vendor IT systems and using APIs etc.
- Excellent understanding of standard business process and organizational structure.
- Project management experience, working with any known methodology and more importantly, being able to scope, manage and deliver on a plan no matter how simple or complex
- Experience in managing change within organizations that are adopting new technology
- Proven ability to coach and mentor junior colleagues
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathic, shows tact and poise under pressure when dealing with difficult interpersonal situations, high degree of patience.
Standout Qualities:
- Hands on experience with one or more EA frameworks like TOGAF, Zachman or similar
- Experience of Marketing and creative team’ process
- Experience with ITIL, IT4IT, Cobit
- Excellence in foreign languages
Team Dynamics:
Solutions Architects drive customer success by helping them realize business value from their investment in Wrike’s newly acquired Wrike platform and their need to transform the way they work. In this role you’ll interact directly with our customers to provide software architecture, security best practices, development and operations expertise, leveraging deep knowledge of best practices in the use of APIs, the Wrike Platform, and complementary systems like Salesforce, Marketo, Netsuite etc.
Throughout all of these interactions, you’ll build strong relationships with customers, ensure exemplary delivery standards, and have a lot of fun building one-of-a-kind automations that will enable our customers to transform their business.
Promoting Wrike and our amazing team to the community and wider public audience is something we invite all our employees to take part in. This can be in the form of writing blog posts, speaking at meetups and well-known industry events about use cases and best practices.
Why Join Wrike?
At Wrike, our people drive our success. Join a community of over 900 innovative Wrikers, trusted by 20,000+ businesses worldwide, and experience benefits designed to empower every aspect of your life.
Empowered Living:
- Comprehensive Health Coverage: Enjoy medical, dental, and employer-paid vision insurance.
- Security & Support: Benefit from life insurance and employer-paid short- and long-term disability.
- Financial Well-Being: Build your future with our 401(k) plan featuring an employer match along with FSA/HSA benefits.
Nurturing New Beginnings:
- Generous Parental Leave: Cherish every moment with 18 weeks of leave for birth mothers and 4 weeks for non-birth parents.
- Community Connections: Engage with our vibrant Wrike Employee Resource Communities (WERC) to connect, grow, and thrive.
Work & Life Enrichment:
- Flexible Time Off: Our flexible time off (FTO) policy empowers you to balance work, personal matters, and well-being on your own schedule.
- Home Office Support: Enjoy a $500 Working-from-Home stipend to create a comfortable and productive home office.
- Celebration & Service: Enjoy 11 paid holidays and 2 volunteer days to rest, recharge, and give back.
Global Impact:
- Join a team recognized worldwide for leading by example and delivering collaborative work management solutions that empower businesses across the globe.
Your recruitment buddy will be Aleksandar Chernev, Senior Technical Recruiter.
#LI-AC1
The range below reflects the total on-target earnings (including base salary and performance-based bonus potential) for this full-time position and applies to all U.S. locations, excluding benefits and other incentives. The final offer within this range will consider factors such as the role, seniority level, geographic location, and employment contract type. An individual’s work location, unique skills, experience, and relevant educational background will also influence the final offer. For tailored compensation details based on your preferred location, please discuss with your recruiter during the hiring process.
Who Is Wrike and Our Culture
Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Wrike
Only Wrike's work management platform gives your team full visibility and control over all your tasks and projects. Project management software has never been more collaborative.
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