Grafana Labs
Solutions Engineer, Northeast (Remote, NYC, Boston)
Job Summary
This role involves working as part of Grafana Labs' Commercial Solutions Engineering team to educate customers, deliver technical presentations, and support sales opportunities. The candidate will own technical engagements with customers, provide feedback on products, and create enablement content. The position requires 1-3+ years of technical pre-sales experience, strong communication skills, and the ability to work in a remote, international team. The focus is on solving technical challenges, articulating the product value proposition, and contributing to customer success.
Required Skills
Benefits
Job Description
Make a difference.
Are you looking for something new in your career? Enjoy a challenge? Love to innovate and learn? This is an exciting opportunity to join a technology startup in a high growth phase. Our Commercial Solutions Engineering team are our in-house, customer-facing product experts. The Commercial SE team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos, hands-on enablement, presentations, technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Commercial SE team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams.
Your Impact:
- Join as an early member of a high growth team working together to solve technical and customer problems the right way
- Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
- Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
- Deliver product and technical presentations to potential and existing customers
- Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
- Drive product conversations based on need and problems learned during customer interactions
- Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material
What would make you a good fit for this role?
- Located in the East Region of the United States
- 1-3+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space while we will be adding more junior folks later on, right now we just need team members that can hit the ground running.
- We’re a startup so your job duties will be varied and complex and will require strong judgment, collaboration, and leadership
- We are a remote-first company so you would need to learn to work and collaborate with an international team
- You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
- You will love solving technical challenges and thrive on bringing creative solutions to our customers
- You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table!
- You are self-motivated, initiative, creative, and maybe you’ve already done a brave thing or two in your life!
In the United States, the OTE compensation range for this role is $177,000 - $211,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our careers page.
About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).
Grafana Labs
Grafana is the open source analytics & monitoring solution for every database.
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