Solutions Engineer, Strategic

AcuityMD is a software and data platform that accelerates access to medical technologies. We help MedTech companies understand how their products are used, why customers vary, and identify opportunities for physicians to better serve their patients. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health.

As a Solution Engineer at AcuityMD, you will be crucial in driving the sales process by providing technical product expertise, presenting tailored solutions, and ensuring customer success. You will work closely with the Sales team to understand customer requirements and deliver compelling demonstrations of AcuityMD's products. The Solution Engineer will use a consultative approach to understand business and technical requirements and recommend effective strategies for implementing AcuityMD solutions.

Team Mission

At AcuityMD, we aim to empower our solution engineers to be strategic partners to our customers and prospects. Our team is committed to developing and maintaining a deep understanding of AcuityMD's products and services while staying current with the latest medical device industry trends. We strive to build and nurture long-term customer relationships by understanding their unique needs. Working closely with cross-functional teams, we collaborate to identify new opportunities, streamline processes, and enhance product offerings. We advocate for the value of data-driven insights, educating customers and prospects on how AcuityMD's platform can transform their businesses. We embody the highest professional, ethical, and integrity standards in all interactions.

Responsibilities

• Engage with customers to understand their business challenges, technical landscape, and requirements.
• Develop and present tailored AcuityMD solutions that address customer needs and demonstrate the value of the company's products and services.
• Collaborate with the Sales team to develop account strategies and drive the sales process.
• Deliver compelling product demonstrations, proofs of concept, and presentations to showcase the value of AcuityMD solutions.
• Respond to technical inquiries, RFIs, and RFPs with functional and technical solutions.
• Provide feedback to the Product, Engineering, and Marketing teams on customer needs, industry trends, and competitive landscape to drive product innovation and improvements.
• Participate in industry events, webinars, and conferences to build brand awareness and showcase AcuityMD's capabilities.
• Work as a team player by contributing, learning, and sharing new knowledge.
• Up to 25% domestic travel required.

Your Profile

• 5+ years of experience in the IT industry, with a focus on pre-sales or technical sales roles, ideally in selling CRM, healthcare IT solutions, or high-value business solutions.
• Bachelor's degree in Engineering, Computer Science, or a related field, or equivalent relevant experience.
• Strong verbal and written communication skills with a focus on needs analysis, positioning, business justification, and closing techniques.
• Superior presentation and demonstration skills, with the ability to engage with both technical and non-technical audiences.
• Experience working with CRM platforms, healthcare IT systems, or other relevant enterprise SaaS applications.
• Prior experience collaborating with cross-functional teams, including sales, marketing, product management, engineering, and customer success.
• Self-motivated, flexible, and able to take initiative in a dynamic environment.
• Strong problem-solving skills and the ability to think creatively to develop innovative solutions for customer needs.

Nice to Haves

• Experience working in the MedTech or healthcare industry, with knowledge of industry regulations, standards, and best practices.
• Familiarity with data analytics, business intelligence tools, and data visualization techniques
• Knowledge of industry common data sources such as NPI, Medicare claims, PubMed, and ICD/CPT/HCPCS codes

You must have an eligible work permit in the USA or Canada to be considered for this position.

We Offer:

• Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
• Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
• Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
• Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
• Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
• Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
• Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.
• Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
• Competitive compensation with equity upside.

Who We Are:

The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values.

We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors.

The Product:

AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients.

AcuityMD is an Equal Opportunity Employer

AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.