Natera
Sr Director, Enterprise Business Applications
Job Summary
The role involves leading the strategy, development, and optimization of enterprise business applications, including Oracle ERP and Salesforce CRM, to support the company's operational needs. Candidates should have extensive experience managing large-scale ERP and CRM implementations, upgrades, and integrations, as well as strong leadership and project management skills. The position requires collaboration with various business functions and oversight of system performance, data governance, and vendor relationships. Emphasis is placed on innovative technologies like AI and RPA to enhance business processes within a regulated environment.
Required Skills
Benefits
Job Description
The Opportunity:
Natera is seeking a highly experienced and strategic Senior Director, Enterprise Business Applications to lead the vision, strategy, optimization, and ongoing support of our Enterprise Business applications, including Oracle ERP, Salesforce CRM, Atlassian Suite, Clinical Trials Management Systems, etc. Reporting to the Chief Information Officer, this pivotal role will be responsible for ensuring our application platform effectively supports Natera's current and future business needs across all functional areas.
PRIMARY RESPONSIBILITIES:
- Strategic Leadership & Vision: Develop and execute a comprehensive ERP and CRM strategy aligned with Natera's overall business objectives and IT roadmap. Provide thought leadership on how the platform can be leveraged to drive innovation and efficiency.
- Oracle & Salesforce Roadmap & Planning: Lead the development and maintenance of a multi-year roadmap, outlining key initiatives, upgrades, enhancements, and integrations. Ensure alignment with business priorities and resource availability.
- AI + RPA Innovation: Drive the collection of generative and agentic AI and RPA use cases and unleash WorkAI development in back-office and front-office domain and in collation of corporate AI Center of Excellence
- Implementation & Upgrades: Oversee all implementation projects, upgrades, and enhancements, ensuring on-time and within-budget delivery. Manage project teams, vendors, and consultants effectively.
- System Optimization & Performance: Continuously monitor and optimize the performance of the ERP & CRM systems. Identify and implement solutions to improve efficiency, data accuracy, and user experience.
- Business Process Alignment: Collaborate closely with business leaders across Finance, Supply Chain, Manufacturing, Sales, Service, and other departments to understand their needs and ensure the system supports and enhances critical business processes.
- Data Governance & Integrity: Establish and enforce data governance policies and procedures to ensure data accuracy, consistency, and security.
- Integration Management: Manage integrations between the systems and other enterprise applications, ensuring seamless data flow and system interoperability.
- Team Leadership & Development: Build, lead, and mentor a high-performing team of application professionals, including functional and technical resources. Foster a collaborative and growth-oriented environment.
- Vendor Management: Manage relationships with Oracle, Salesforce and other relevant vendors, ensuring service level agreements are met and value is maximized.
- Budget Management: Develop and manage the budget, including implementation costs, ongoing maintenance, and upgrades.
- Compliance & Security: Ensure the systems comply with relevant regulatory requirements and security standards. Collaborate with all compliant functions to implement and maintain appropriate controls.
- Disaster Recovery & Business Continuity: Develop and maintain disaster recovery and business continuity plans for the business systems to minimize business disruption.
- Emerging Technologies: Stay abreast of the latest technologies and evaluate their potential to benefit Natera's operations.
QUALIFICATIONS:
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field; Master’s degree preferred.
- A minimum of 15+ years of progressive experience in managing and implementing Oracle ERP systems, Salesforce Sales and Service Cloud with at least 8 years in a senior leadership role.
- Deep functional and technical understanding of Oracle ERP modules (e.g., Finance, Supply Chain, Manufacturing, Order Management, HCM), and Salesforce Sales and Service Cloud
- Proven track record of successfully leading complex Oracle ERP and Salesforce implementations, upgrades, and integrations.
- Strong understanding of business processes across various functional areas within a life sciences, diagnostics, or similar industry is highly desirable.
- Excellent project management skills, with experience managing large-scale ERP and Salesforce projects and budgets.
- Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
- Exceptional communication, interpersonal, and presentation skills, with the ability to effectively interact with all levels of the organization.
- Proven ability to build and lead high-performing teams.
- Experience managing and negotiating with Oracle, Salesforce, and other enterprise software vendors.
- Strong understanding of data governance principles and best practices.
- Knowledge of relevant regulatory and compliance requirements (e.g., SOX, HIPAA).
Preferred Qualifications:
- Experience with Oracle Cloud ERP and Salesforce CRM
- Experience with other enterprise applications that integrate with Oracle ERP (e.g., LIMS, CRM Salesforce, Workday, Customer Portal, Oracle Integration Cloud, etc ).
- Experience in a high-growth, fast-paced environment.
OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents.
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page
Natera
Dedicated to oncology, women’s health, and organ health. Natera’s cell-free DNA tests help protect health and inform more personalized decisions about care.
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